I have called 3 times about them getting a hold of my card info, continuing to get a run around.
I was looking on my online bank account and noticed IS3charge.com had taken out $49.95 of my account, called asked to speak to a supervisor, never received a call back; but did receive my $49.95 back within 2 days, however I looked back 2 more years as they had said they have been taking money out, and the trace # date and time was all there (6/15/11 @ 3:45pm $39.95Trace #XXXXXXXXXXXXXXXXXX) (X/13/XX X:XXpm $39.95 Trace #XXXXXXXXXXXXXXXXXXXXX) So I called back 6/27/13 asked for a supervisor, was told once again I'd be contacted within 24-48hrs, called back 6/28/13 asked for a supervisor once again, the guy I spoke to ****, I do believe was the name was very rude, was finally able to leave a message to the supervisor, received a call within 10-15 minutes told her what was going on. She proceeded to tell me that she could not refund my money because it was past the 30-60 day mark. However I asked her why it was when I googled IS3charge.com it popped up Scam, she replied that it wasn't them that they were Stopzilla Antivirus, but the number led me strait to them and also popped up as Stopzilla. So she said she doesn't understand why it would say that when they had been in business since 1991, then changed it back to 2001,(did that twice) and said well sometimes customers get upset because we automatically withdraw from their account. She also said that she had my IP number that shows it was downloaded and then purchased a few hours later.(I don't even know what my IP address is.)I informed her that i was contacting the BBB, and she quickly got off the phone.
All I want is my 2 payments of $39.95 back; which equals $79.90.
Business' Initial Response
The two charges that she is speaking about are from 6/14/11 and 6/13/12. Those charges are from the past and we will NOT be able to refund them. As per our terms and conditions that can be found at http://www.stopzilla.com/about/legal/terms/
We have issued a refund for the charge from this year that occured on 6/13/13. No further action will be taken.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no recollection of this software, at that time I didnt have an online bank account set up to check things like this. As I have told the people working for this website, I DO NOT buy/download software from the internet, if I want software I will go to my local ******** or Electronics store for this very reason, you dont know who is a Scam Artist and who isn't. I have asked a good number of people if they have heard of this place and they said they haven't. (This includes friends, and people that are in the electronic business.) This place is a joke, I NEVER RECIEVED ANY CALLS UNTIL I THREATEND TO CONTACT THE BBB, if you will type in Stopzilla in the google search engine it will pop up all kinds of complaints, and what a SCAM they are! I DO NOT APPRECIATE almost $80 being stolen from me!