Complaint Defective item was sold at a computer show. Item was returned on good faith of store credit, but I never heard from them again. They were a vendor at a computer show in Melbourne Florida in January 2001. Purchased a KVM switch for $129.71 ($119 + 10.71 tax), invoice number XXXXXX. It was found defective upon returning home. Contacted "****" at their business via phone, who said I needed to mail it back to them. They said no refund could be done, but I would get "store credit". After mailing the device back (my additional expense for postage) I never heard from them again. They took my money and ran.
Desired Settlement I realize this is several years after the fact, but I didn't know I had this option to pursue it then. I figured I was just out of luck and my money was gone, a company cheated it's customer and nothing I could do about it. I believed it was wrong that they would first only give me store credit versus a refund. When they didn't respond back, I knew I'd been taken. If it's possible this long after the fact, I would appreciate a refund check for the item (plus another 5 or 6 bucks to cover the mailing cost of the defective item back to them, so let's say $135 total). I moved to a new location around December 2001, so the address on their invoice will no longer be accurate. If they need to confirm the new address listed above in this complaint, they should email me.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Florida and the Caribbean. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
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Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
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BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
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