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Computer King.com The

Phone: (561) 361-6777

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/08/2013Problems with Product / Service | Read Complaint Details
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Complaint
Defective item was sold at a computer show. Item was returned on good faith of store credit, but I never heard from them again.
They were a vendor at a computer show in Melbourne Florida in January 2001. Purchased a KVM switch for $129.71 ($119 + 10.71 tax), invoice number XXXXXX. It was found defective upon returning home. Contacted "****" at their business via phone, who said I needed to mail it back to them. They said no refund could be done, but I would get "store credit". After mailing the device back (my additional expense for postage) I never heard from them again. They took my money and ran.

Desired Settlement
I realize this is several years after the fact, but I didn't know I had this option to pursue it then. I figured I was just out of luck and my money was gone, a company cheated it's customer and nothing I could do about it. I believed it was wrong that they would first only give me store credit versus a refund. When they didn't respond back, I knew I'd been taken. If it's possible this long after the fact, I would appreciate a refund check for the item (plus another 5 or 6 bucks to cover the mailing cost of the defective item back to them, so let's say $135 total). I moved to a new location around December 2001, so the address on their invoice will no longer be accurate. If they need to confirm the new address listed above in this complaint, they should email me.

Industry Comparison| Chart

Computers - Dealers, Internet Services, Information Bureaus

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BBB Reporting Policy

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.