Complaint Took over 2 months to receive product. Order May15 received product July15. Then the product count listed as shipped was incomplete 1 bottle 6 ordered Same as above only additional information ordered received May 15th checked cashed July 8th. Called 3 different times. Facing individuals were not rude but barely understood English and did not effectively resolve issue. Still waiting for the rest of the order to arrive.
Desired Settlement We would just like to have the order filled timely and as ordered and paid for. Simple business transaction.
Business' Initial Response
To Whom It May Concern, Thank you for your letter of July 178' 2013, concerning the complaint of the above mentioned client, ************. We would like to apologize for all the inconvenience that the client experienced. Please note that one of our customer service agents has called the client and we will send back the product that the client was missing to complete the order 'he have placed with us. The client was happy with that resolution. We apologize for any inconvenience and hope this will be satisfactory.
Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.) There doesn't appear to be a response from Colon Care; just a request from the BBB to Colon Care to respond. However, after my complaint was created I did get a call from CC and they did send me the rest of my order. This was on August 5th, 2013 and the order was admittedly received by Colon Care on May 15th. I don't know if the products will do as they indicated yet as I haven't had a chance to use them but in terms of fulfillment and customer service so far they leave a great deal to be desired.
Business' Final Response To Whom It May Concern, Thank you for your letter of August 1'1 2013, concerning the complaint of the above mentioned client, ************. We would like to apologize for all the inconvenience that the client experienced. Please note that we have shipped to the customer the product that he was missing and the client have received it on. August 3'42013,***************************************, We apologize for any inconvenience and hope this will be satisfactory. Sincerely yours, Customer Service Department
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Florida and the Caribbean. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
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