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Consumer Complaints

This Business is not BBB Accredited

Care4colon

Phone: (855) 254-7812

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/26/2013Problems with Product / Service | Read Complaint Details
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Complaint
Took over 2 months to receive product. Order May15 received product July15. Then the product count listed as shipped was incomplete 1 bottle 6 ordered
Same as above only additional information ordered received May 15th checked cashed July 8th. Called 3 different times. Facing individuals were not rude but barely understood English and did not effectively resolve issue. Still waiting for the rest of the order to arrive.

Desired Settlement
We would just like to have the order filled timely and as ordered and paid for. Simple business transaction.

Business' Initial Response

To Whom It May Concern,
Thank you for your letter of July 178' 2013, concerning the complaint of the above mentioned client, ************.
We would like to apologize for all the inconvenience that the client experienced. Please note that one of our customer service agents has called the client and we will send back the product that the client was missing to complete the order 'he have placed with us. The client was happy with that resolution.
We apologize for any inconvenience and hope this will be satisfactory.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
There doesn't appear to be a response from Colon Care; just a request from the BBB to Colon Care to respond. However, after my complaint was created I did get a call from CC and they did send me the rest of my order. This was on August 5th, 2013 and the order was admittedly received by Colon Care on May 15th. I don't know if the products will do as they indicated yet as I haven't had a chance to use them but in terms of fulfillment and customer service so far they leave a great deal to be desired.

Business' Final Response
To Whom It May Concern,
Thank you for your letter of August 1'1 2013, concerning the complaint of the above mentioned client, ************.
We would like to apologize for all the inconvenience that the client experienced. Please note that we have shipped to the customer the product that he was missing and the client have received it on. August
3'42013,***************************************,
We apologize for any inconvenience and hope this will be satisfactory.
Sincerely yours,
Customer Service Department

Industry Comparison| Chart

Colon Hydrotherapy - Colonic Therapy

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.