BBB Business Review

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This Business is not BBB Accredited

Credit Counsel, Inc.

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Phone: (305) 940-9020Fax: (305) 940-9414View Additional Phone Numbers1400 Miami Gardens Dr., #212 & #216, MiamiFL 33179http://www.creditcounselinc.com! There is an alert for this business !

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BBB Accreditation

Credit Counsel, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Credit Counsel, Inc.'s rating include:

  • 24 complaints filed against business
  • Failure to respond to 24 complaints filed against business.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

24 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues21
Problems with Product / Service2
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 24

Additional Complaint Information

Our files contain a pattern of complaints from consumers that allege Credit Counsel, Inc. is making multiple collection calls a day for debts that are either no longer owed or are not theirs. Consumers also allege that they receive poor customer service and are unable to receive a letter of debt satisfaction. Consumers state they are continuously being harassed, even though they state they have repaid the loan or have informed Credit Counsel, Inc. the debt is not theirs.

On April 7, 2014 BBB sent correspondence to Credit Counsel, Inc. requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.

As of June 24, 2014 Credit Counsel, Inc. has not responded to BBB's concerns.

BBB will continue to monitor the complaints on file for and update the review as needed.

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Credit Counsel, Inc.

Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2 Customer Reviews

Additional Information

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BBB file opened: 03/16/2001Business started: 02/19/1996
Contact Information
Principal: Mr. Christopher Mihoulides (President)
Business Category

Collection Agencies

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.