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          The Closet Factory has 1 locations, listed below.

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            Business ProfileforThe Closet Factory

            Closet Organizers
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.25/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/11/2008

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            5/7/2001
            Years in Business:
            18
            Business Started:
            10/1/2005
            Business Incorporated:
            7/28/2004
            Accredited Since:
            2/11/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 09-FC-15726-X for this business, issued by Broward County Contractors License. The expiration date of this license is 6/30/2024.

            These agencies may include:

            Broward County Contractors License

            1 N University Dr

            Plantation FL 33324

            (954) 765-4400

            https://www.broward.org

            Type of Entity:
            Corporation
            Alternate Business Name
            • Savebucks Inc.
            • Closet Factory, The
            Business Management
            • Mr. Brian Nemeth, General manager
            Contact Information

            Customer Contact

            • Mr. Brian Nemeth, General manager
            Additional Contact Information

            Fax Numbers

            • (954) 979-5165
              Primary Fax

            Email Addresses

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/17/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I ordered a Closet in Dec 2021. The install date was May 2022. Before the install I was to have a 2nd inspection. This did happen and there were questions but the inspector did not follow up on them and allowed the measurements from the original draft to stay. The install date came and the closet covered my outlet (1/2 of a 2 plug outlet was hidden behind the unit). The installer left it like that but did think it looked strange. I was given the option for the service department to cut the cabinet around the outlet on one side making the unit uneven looking. After I complained I was sent an electrician (that I had to schedule on my own) who moved the outlet, then a drywall person came and did the repairs. He also filled 3 holes that were made in the wall from putting the cabinet up incorrectly the first time. I still do not have a closet complete and this is July. I have to re-arrange my schedule to accommodate small tasks they complete. I am not compensated for hanging around while they come and do one thing then leave and two weeks later come for another thing, etc. I have a special drawer also that has another drawer within. They sold me this design but then can not see to get the drawer made correctly. On July 14, service came back out and this time punched a jagged hole into the drawer and asked if that would work for me. The drawer is a drawer within another - not to be seen - and now the custom cabinet *** wants to punch a hole in the drawer and leave it. The lock for the other drawer is now on back order. I was scheduled to receive it earlier but when they put the cabinet in the lock itself was missing and the drawer area the lock went in was damaged. Our contract states a certain amount upon completion of the job yet I see they billed me on my credit card July 11 as work completed. This seems like a breach of contract as I still have no drawer and the lock to open/close the other one is not available.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lacy G

            5 stars

            02/27/2024

            Closet Factory *************** built two walk-in closets and a garage organization system. They finished on time and were very professional during the design and installation process. I loved that I knew what I was getting, and yet they surpassed my expectations! I highly recommend them for custom cabinetry.

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