July 10, 2013 Requested RMA and mailing label to return starter kit. I've made contact 3 times by phone and 3 emails. No response to emails or phone.
June 30, 2013 Placed order for starter kit for $89.97, charged to my *****
Order Number:XXXXXX-XXXXXX-XXXX Pro Starter Kit which included Item #: starter kit
Options: Pack 1-1 - Red Label Tobacco - Strong(2.4%) Pack 2 -1 - Absolute Tobacco - Full(1.8%) Battery -1 - Long White Glows Green Battery-1 - Short White Glows Green Case Color-1 - Black
July 10, 2013 called X-XXX-XXX-XXXX, spoke with ****. She gave me RMA #GSXXXXX-XXX and said shipping label would be sent to me in my email.
July 12, 2013 sent email requesting RMA- NO RESPONSE.
July 14, 2013, called again, ***** said could take a few more days for RMA shipping label to be sent.
July 16, 2013, email requesting RMA shipping label- NO RESPONSE
July 17, 2013 called spoke with *****. Said shipping label was sent to my email ******@att.net. I did not rec. same. checked junk mail They are on my safe senders list. Said she would resend, but would be a couple of days.
July 17, 2013 followed up with an email - NO RESPONSE.
I, also, told them I would be filing a complaint with the BBB if I had no response.
I have a call log and copies of emails I sent.
Thank you for your time and attention to this matter.
I want to return this product ASAP and a credit issued back to my **** account in the amount of
$89.97, per their 30 day guarantee for full refund on starter kits if returned within 30 days.
Business' Initial Response
It is not clear to us why the free return shipping label never reached Ms. *****, so we went ahead and processed the refund even though she still has the product. I left a voice mail and sent an email to Ms. ***** to let her know.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the fact they issued a refund, however I am still waiting for the return shipping label, so I can return the kit. GS indicated on - July 30, 2013, Responses were definitely sent to your emails and I will try to find out why they were never received.
I will also try to send you the shipping label from my email address once I get a copy of it from customer service.
I advised him I would be happy to return the kit as soon as they send me the return address, which I still haven't received. Thank you.
Business' Final Response
On Monday I sent the return shipping label to Ms. *****.
Please advise if there are any outstanding issues.