This Business is not BBB Accredited
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U.S. Metal Buildings Corp. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
This business has no rating because it is in the process of responding to complaint(s) previously closed with no response.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||18|
|Billing / Collection Issues||2|
|Problems with Product / Service||20|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||41|
Additional Complaint Information
Our files contain a pattern of complaints from consumers that allege U.S. Metal Buildings Corp. used high pressure and deceitful sales tactics. Consumers also say the company and will not allow consumers to cancel their orders or issue refund after submitting thousands of dollars for a down payment. Other consumers allege they received multiple harassing and rude phone calls from U.S. Metal Buildings Corp.
U.S. Metal Buildings Corp. responds to these with an explanation of the Terms & Conditions on the contract: "Upon acceptance, the Buyer shall not be entitled to a refund of the whole or any part of the deposit tendered to the representative of the Seller." Further, "Should the buyer, at any time, breach or unilaterally rescind or cancel this contract, either verbally or in writing, the deposit(s) herein shall be forfeited to the seller or all or any part of the material ordered. It being agreed by both the seller and the buyer that by reason of the nature of the contract herein, it would be extremely difficult if not impossible, to determine the actual damages suffered by the seller." U.S. Metal Buildings Corp. goes on to say that the Contract specifically states that the $3,000.00 is a "Non-Refundable Blueprint Deposit."
On June 13, 2013, BBB sent certified correspondence to U.S. Metal Buildings Corp. requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
On June 27, 2013, U.S. Metal Buildings responded to BBB's concerns. The company states they are in the business of selling prefabricated metal buildings to customers that contact U.S. Metal Buildings directly with regards to their interest in purchasing a metal building. It is not company policy to contact any customer that has not contacted U.S. Metal Buildings directly. Most customers contact the company via their website requesting assistance with their purchase, thereby leaving their name, telephone number, address, and email address. Accordingly, once a customer contacts U.S. Metal Buildings, the company immediately tries to respond to the customer and provide them with information and assistance in their purchase.
U.S. Metal Buildings goes on to say they do not have high pressure sales tactics and has never or will never conduct deceitful sales tactics. All calls are monitored by managers and every order that is placed by a customer with a building consultant is subsequently verified with a processing agent that verifies the order in its entirety just to assure its accuracy before the formal contract is sent to the customer for their signature.
With regards to not permitting customers to cancel their contracts and receive a refund, U.S. Metal Buildings states this is something they could not do as it would be very costly for the company. U.S. Metal Buildings claims that on that same date the contract is signed by the customer and accepted by the company, the company starts the engineered drawings for the customer's building. The company has to pay to get those engineered drawings designed by a licensed engineer, so if U.S. Metal Buildings would refund the customer their money, the company would be out for the cost of those engineered drawings. During the purchase of the building the customer is informed that "Upon acceptance, the Buyer shall not be entitled to a refund of the whole or any part of the deposit tendered to the representative of the Seller." Further, "Should the buyer, at any time, breach or unilaterally rescind or cancel this contract, either verbally or in writing, the deposit(s) herein shall be forfeited to the seller or all or any part of the material ordered. It being agreed by both seller and the buyer that by reason of the nature of the contract herein, it would be extremely difficult if not impossible, to determine the actual damages suffered by the seller." U.S. Metal Buildings informs BBB that the contract specifically states that the deposit is a "Non-Refundable Blueprint Deposit" due solely for the custom engineered drawings for the customer's building. The signed credit card portion of the contract specifically states in bold capital letters "I HEREBY AUTHORIZE INTERNATIONAL BUILDINGS TO CHARGE MY ACCOUNT FOR THE ABOVE AMOUNT. DEPOSIT IS NON-REFUNDABLE. THIS IS A FINAL SALE."
BBB strongly encourages consumers to read and understand the terms and conditions of the contract before signing, and to obtain any verbal agreements in writing.
On February 19th 2015 BBB reviewed the complaints on file for U.S. Metal Buildings Corp and determined the Pattern of complaint still exists.
BBB will continue to monitor the complaint activity of U.S. Metal Buildings and update the Business Review as needed.
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on U.S. Metal Buildings Corp.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Broward County Business Tax
Broward County Governmental Offices 115 S. Andrews Ave.
Fort Lauderdale, FL 33301-1818
BBB records show a license number of 377-6995 for this company, issued by Broward County Business Tax. Their web address is http://www.broward.org/Pages/Welcome.aspx.Check License Status: https://www.broward.county-taxes.com/public/business tax/accounts/28957
Please note that governmental licensing information may not be current.
Type of Entity
Incorporated: June 1997, FL
Business ManagementPrincipal: Ms. Elena Hill (Office Administrator)Mr. Adam Rack (Vice President)Mr. Gary Rack (President)Mr. Anthony Rack (Vice President)
According to BBB files, Gary Rack is listed as a principal of International Buildings and U.S. Buildings Systems Corp. Anthony Rack is also listed as principal of U.S. Buildings Systems Corp.
Click here for U.S. Buildings Systems Corp.'s BBB review
Click here for International Buildings LLC BBB review.
Related BusinessesInternational Buildings, LLC - 401 Fairway Dr STE 100, Deerfield Beach, FL
Buildings - Metal