Business ProfileforFidelity Warranty Services, Inc.

Would prefer to give zero stars to this company. We purchased a vehicle maintenance warranty plan from them in 2018 that was for the life of our brand new GMC Terrain. We were pressured into purchasing this plan in order to receive a lower rate on our loan. We had never bought such a plan before and never will again. Within the year, the car dealership went out of business (in ***********, **) and we were left to find a place that would take our coupons for maintenance (for things like oil changes). We finally found a *** Boys in North Hollywood, ** who would accept the coupons but they had to call first to verify and get approval for the coupons. This worked fine until March 2023. *** Boys called and was told the coupon was no longer valid, it was expired. We were told by *** Boys we should try to get reimbursement. We needed the oil change so we got one, paid $98 and submitted a claim to Fidelity. A lovely man on the phone out of ** assured ** he could reimburse ** for the whole amount. And then we get a check for $64. We reached back out to said lovely man. He did not return emails or phone calls so we called someone else at the company, waited on hold half an hour, and were told they will only pay twice the amount they would have paid the dealership. So we are left to pay any remaining amount. Even though if they had validated the coupon, the whole cost would have been covered. Long story short, THEY ARE A SCAM. THEY ARE NOT A CUSTOMER FORWARD COMPANY. DO NOT PURCHASE THEIR SERVICES OR PLAN.