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          United Routes, LLC has 1 locations, listed below.

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            Business ProfileforUnited Routes, LLC

            Auto Transportation
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/31/2008

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            United Routes, LLC offers vehicle transport services.

            Business Details

            BBB File Opened:
            12/31/2008
            Years in Business:
            15
            Business Started:
            6/23/2008
            Business Incorporated:
            6/23/2008
            Accredited Since:
            12/31/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Isaac Friedman, President
            Contact Information

            Principal

            • Isaac Friedman, President

            Customer Contact

            • Mr. Kasey Bistritz, CEO
            • Isaac Friedman, President
            Additional Contact Information

            Fax Numbers

            • (786) 364-0311
              Primary Fax

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/19/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I was given a quote for enclosed transport of my vehicle across country. I was then given a more expensive quote for expedited service. I elected to go with this option, I was pressured telling me that a driver was waiting to pick up the vehicle and to sign the contract, I did so and was then told I waited too long and the driver had moved on. I was been given a premium which was a dedicated team driver situation where my car would be transported in a trailer on its own with a two drivers for fastest delivery.I wanted the car and paid the premium. Once the contract was signed and they had 50% deposit, thats where the service stopped. The car was picked up three days later than it was supposed to be and I was told multiple times that it would be picked up, none of which were met. The dealership actually started calling me asking me when the car would be picked up. The car was finally picked up and I was told I would have direct communication and regular updates as to the progress of the car from the dispatcher. I got one photo of the car loaded on a trailer behind a pick up truck. I was given the drivers cell phone Number but he never responded to calls or texts. I would have to call the dispatcher who told me the car was on schedule. They missed the original delivery date and I was told the car would arrive Sunday morning. I called the dispatcher again on Sunday morning, his response was he had to check with his driver. He was unaware the driver was stopped overnight, they ended up dropping my car off at 10 at night and I had to walk to a random parking lot to meet them, it was even the wrong parking lot and different from the one I told them. The driver asked for no identity verification and just handed me the key to the car with a digital pad to sign. Anyone couldve taken the car. When I complained I was promised a refund that didnt even bring it down to the standard pricing! The refund was never processed and I had to file a complaint with credit card.
            Read More

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Patty I

            11/19/2023

            Very dependable, reliable, cost effective, and professional. After talking to 3 other companies and getting the run around, called Diana at United Routes and she reassured us that they would take care of us. She hit it out of the ballpark. We will definitely tell about our great experience and the awesome service we received. Thank you again!!!!

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