BBB Business Review

What is a BBB Business Review?

Consumer Complaints

This Business is not BBB Accredited

Orange Apple Transport

Phone: (888) 517-3722

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Additional Complaint Information

Our file contains a pattern of complaints from consumers who allege, after paying a deposit of $100 - $125, they have difficulties reaching Orange Apple Transport for updates on their automobile transportation services. Some consumers claim waiting weeks for unanswered phone calls and emails. Consumers further allege, after cancelling services with Orange Apple Transport, their requests for refunds of their deposits go unanswered.

Orange Apple Transport has not responded to these consumer complaints.

On April 22, 2013, BBB sent certified correspondence to Orange Apple Transport requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints; however, as of today BBB has not received a response from the company.

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/21/2013Advertising / Sales Issues | Read Complaint Details
X

Complaint
advertise unrealistic low price to win customers, then raise the price to realistic level, then don't give back a promised refund for price guarantee
You guys are liars! You had the best price to transport my vehicle when no trucks would really pick it up for that low! I was also promised a refund if no trucks offered to move the car at that price. You should not be in business if you are not using ethical practices. It is stealing! I demand a refund! You got $100 dollars from me for doing nothing but frustrating me and making me wait for weeks when really my car was never going to be moved at that price.

Desired Settlement
I want my $100 back or I will be pressing charges!

Industry Comparison| Chart

Auto Transporters & Drive-Away Companies

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.