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Brave Cargo Shipping Inc

Phone: (772) 501-0085

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
12/02/2013Delivery Issues | Read Complaint Details
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Complaint
Non Delivery of shipment
Brave shipping is a Cargo shipping that delivers Merchandise to Haiti. On March 15 2013, I dropped of 3 vehicles to be shipped to haiti. The estimated arrival was said to be mid April. We are now in Ocotober,and the vessel never made it to Haiti. The shipping company has closed down their office, and I have not been able to reach anyone at Brave shipping. The president of the compnay ***** ********** does not answer his phone nor return any of my calls. Sadly I am not the only one missing shipment the entire vessel went missing, and there are other customers that are missing their shipments as well.I have heard rumors that the owner has stolen all the shipments, and that we will never see our merchandise. I am not sure if this is true. Please help me get some answers as to what happened to my vehicles or when should I expect to have them delivered to Haiti

Desired Settlement
I am looking to have my vehicles delivered to Haiti as soon as possible, Or have the value of my vehicles be given to me plus the 1600 shipping fee I paid Brave shipping to deliver my vehicles.

Business Response
Contact Name and Title: ***** **********/Presiden
Contact Phone: XXXX XXX-XXXX
Contact Email: ******************@gmail.com
Shipment Is Not Loss:
I do not have any record of ******* ********* as a customer claiming to have shipped 3 vehicles with Brave Cargo Shipping. Brave Cargo Shipping / joint ******* ********* with *** ***** ** **** XXXXXXX and ***** **** ***** The vessel left Port of Fort Pierce to ************** on May 31, 2013. On June 7th , i received a call stating that the vessel has been experiencing mechanical problems 24 hrs to final destination. The Captain called for help and the ship was tugged to the nearby **** of ***** At that point the owner of the vessel, **** ******* US ***** ****** ***** ************** myself working with this matter.This is a difficult situation for everyone that is involved because the vessel is a communist country. All customers of Brave Cargo Shipping (receipt) has been notified and made aware of this situation.We have received confirmation that the cargo shipment is secured and is not loss. For further information or have any question regarding this matter please contact my Attorney ****** M. ******* ******* Bar ********** ********* & ******** **** (XXX) XXX-XXXX.


Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
My vehicles may have sent under the name **** ***** ******. I have a proof of receipt to show my vehicles were in fact given to Brave cargo shipping for delivery to Haiti.There was a total 4 vehicles sent under this name including myself, my *************** ******) and my cousine( ****** *********). The statements made by ***** is untrue. He has not contacted any customer to give an *** of their shipments nor is he reachable. The contact number provided (XXXX XXX-XXXX) is invalid. furthermore it does not take over 6 months to repair a mechanical problem on vessel.
I would appreciate a call from *** ********** to provide status of my shipment as soon as possible. I can be reached at XXX XXX XXXX.

Thanks

******* *********

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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