This company send me 2 contract & without signing new contract & without providing service they charged me $200.
This company send me contract for $500 which I signed and then increased the price to $550. This new contract with $550 I didn't sign and also didn't use their service. But without signing new contract they charged me $200. This company is saying since you signed a contract whatever it is you need pay.
Problem Date: 4th June 2014
Order Number: XXXXXX
Sales Rep: *******
Payment Amount: $200
Payment Method: Credit Card
Since I didn't sign the new contract) with update amount)and also I didn't use their serviec,I should get the full refund.
In Response to the accusations made by **** *****,
All States Car Transport was hired by **** ***** on 6/5/14 at 10:07am to have a 2006 Volkswagen Passat shipped from Lynchburg, Virginia 24502 to Newark, New Jersey 07102 for a total cost of $500. The customers requested to have the vehicle pick up on 6/5/14 and delivered 6/9/14. The customer was advised of shipping requirements and restrictions. The customer then informed us that the vehicle would be traveling with 100lbs to 175lbs of personal property. The customer was then told that the allowed limit by the Department of Transportation of personal property in a vehicle may not exceed 100lbs. Customer offered to pay an additional $75 to the carrier for the additional weight. We explained to the customer that we must inform the driver of the additional weight, and if the carrier required additional payment besides the $500, we would notify the client for approval. We sent the customer an electronic contract for the total shipping cost of $500 to be signed in order to proceed with our service. The contract was signed and received on 6/5/14 at 11:55am. Our dispatch department located a driver that only wanted an additional $50 for the exceeded weight in the vehicle. The driver wanted to pick up the vehicle on 6/5/14 and deliver on 6/5/14. Although the customer requested to have the vehicle delivered 6/9/14, it is standard procedure to present the customer with the drivers offer. We contacted the customer, presented the offer. The customer agreed to the total cost of $550, but he insisted that the car had to be delivered on 6/9/14 and that the vehicle was no longer available to be picked up on 6/5/14, it had to be picked up 6/6/14. We then called the carrier and asked if he would be willing to wait until the following day to pick up the vehicle and if it were any possibilities that he would consider delivering the vehicle on 6/9/14 per customer's request. Carrier agreed to the terms. We notified the customer. He gave us verbal authorization to then dispatch the vehicle to the assigned driver. The customer then verbally stated that he would sign the revised electronic contract for the total amount of $550 that was sent to the provided email as soon as he had the chance to get to it. We receive a phone call from the carrier the following day on 6/6/14 stating that the residence in Lynchburg Virginia 24502 did not want to release the vehicle. We contacted **** *****, who proceeded to tell us that the vehicle is no longer available for transport. We explained to the customer that a refund is not possible as stated on the contract. We, as brokers provided our service to the customer in a timely manner. We were able to locate and assign a carrier according to the customers' time frame and at a lower cost then what he wanted to pay. Much could have been avoided if the customer had communicated with us, instead of leading the carrier to believe that he was transporting the vehicle. The driver also had to be compensated for his time and fuel cost. We sincerely apologize that you feel in such way. We do the very best to make sure that we provide quality and reliable service to all of our clients.
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I never told *******( All State Executive) to send driver to my address. She was very excited to get the deal and did everything in hurry. Since day one I keep telling her that without my HR approval I can't ship the vehicle, money needs to come from HR. This is first part of problem.
Second part, even after saying no for blocking the driver, I got a call from one person mentioning - he is the driver waiting for my car. I got very agitated and within a min call ******* (I can show my phone call log) and informed her that there is no approval from HR & asked her why she is blocking the driver. She said "that should not be a problem, he will wait for one day". Here again I explained her that I will not ship the car if my HR don't approve. To this her reply was - it should not be a problem. After approximately 2 Hr , I again called her and told that I am not getting the approval please release the drive. To save her ***( sorry for this language) ******* didn't mention this to her dispatch dept.
******* is very smartly handling this situation. This is because of her all things happened.
This is all state executive communication problem not mine. Please refund the money at earliest.
Final Business Response
In responses to **** *****,
As stated in the previous response, it is standard procedure to contact customers before we dispatch the order to a carrier. Not only did we contact you in advance, but we also asked the carrier to accommodate your request to have the vehicle picked up the following day. When the carrier contacted you to pick up the vehicle on the day we contracted to have the car picked up, you did call the relocation representative, but only to notify her that car would not be available until the following day. We provided services that you requested. In fact, you contacted the company directly and hired us to move your vehicle. We sincerely apologize for the inconvenience. We do the very best to make sure our clients have a safe and easy experience.