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Consumer Complaints

BBB Accredited Business since 04/01/1983

Firestone Tire & Service

Phone: (305) 538-2747Fax: (305) 538-7972

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/06/2015Problems with Product / Service | Read Complaint Details
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Complaint
Brought my Lincoln Continental to the Firestone tire company 6/16/2015 to replace the two front tires. I began to notice problems with the cars rear
end dropping. I googled " I recently hads two front tires replaced and my lincoln 's rear end is dropping. Immedietly the results came up as the tire installer didn't shut off the air suspension switch located in the trunk damaging the air suspension. I contacted local auto mechanics who all agreed that's what happened. This is common knowledge in the auto repair industry that his must be done or risk damaging the air suspension system. The resulting repair will cost at least me a $1000. as a result of their negligence. They need to repair the damaged air suspension as it was clearly a result of their negligence

Desired Settlement
Firestone needs to either repair the damage they caused or pay a mechanic to repair it.

Final Consumer Response

Industry Comparison| Chart

Auto Repair & Service, Auto Parts & Supplies - Wholesale & Manufacturers, Tire Dealers, Auto Parts & Supplies - New

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.