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Consumer Complaints

BBB Accredited Business since 04/01/1983

Firestone Tire & Service

Phone: (305) 667-4866

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
02/23/2015Problems with Product / Service | Read Complaint Details
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Complaint
I dropped off my car to receive brake service. I declined the quote because of a cost issue, and my car was completely unsafe to drive upon return.
On 1/21/15, I visited the Firestone location at Dadeland Mall to have service done on my car. I knew I had faulty brake pads, and my car had already started making noise. I dropped off the car at the site for a quote, and the quoted service was higher than anticipated. I refused service so that I could receive a second quote from another mechanic. Upon receipt of my vehicle at about 6:00 PM that evening, the issue with the brakes was significantly worse than when I dropped off the vehicle. The mechanic team claimed that all that was done was that they removed the tire and placed it back in. I had to two the car to the second mechanic, who informed me that a caliper was stuck in the brake pad of the driver side wheel-well. This is significantly worse than the damage I brought the car in with, and I want the BBB to know of the destructive practices held at this location for clients that refuse service for legitimate reasons.

Desired Settlement
Since I refused service no money exchanged hands, so I can't request a refund or replacement. I would however like some kind of compensation from the company for increasing my repair costs at the second mechanic significantly from what I would have had to do were I to visit the second mechanic initially.

Business Response
Customer came in to brakes we advise him that we do a free brake inspection, upon taking the wheel off we notice that the left side caliper was stuck,the inner pads were completely worn rotors were under specs

04/22/2013Problems with Product / Service

Industry Comparison| Chart

Auto Parts & Supplies - New, Auto Parts & Supplies - Wholesale & Manufacturers, Tire Dealers

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.