On 2/13/14, I placed an order. On 2/18 they called and said I had to order another set, charged me an upcharge of $75. on 2/28 still not shipped
on 2/13/14, I placed an order with wheelfire.com put in card info, security code, ect. Received a conformation ID and my status was "Verified". On 2/18, received a call from wheelfire.com stating that what I had ordered was not in stock and I would have to choose another style. I choose another style, was charged a $75 upcharge, re gave them my card info, security number ect, and was given a receipt (sale no. XXXXX) in the amount of $1538.99-reflecting the $75 upcharge. On 2/28, I call wheelfire.com and ask why my order hasn't shipped and they said they had to order them, that they didn't have them. On 3/5 wheelfire.com charged my card $1463.99, almost a whole month after my order, over drafting my account. I went to my bank to get a transaction history, and was never charged for the original amount just the upcharge, even though the receipt reflected that I had paid. I called wheelfire.com, spoke with customer service and told them to cancel the order, and refund the money that they did take out, and that I was under the understanding (as I put in all my card info and obtained a receipt) that I had paid for my entire order. whellfire customer service was very rude in handling my complaints, and offered no reason explaining why this happened.
Do NOT send out receipts, if a customer has not paid for the items. Put clearly, boldly and ensure the customer understands that you are not going to CHARGE the customer until the order is shipped, NOT when they place their order.
I am sorry you feel this way. Wheelfire was in contact with you through out the process. It did take a little bit longer to get your order here from California due to the bad weather in the middle of the country. However, When the customer did switch the order our rep did tell the customer it would take 7-10 business days for them to receive the product. It also states this clearly on the website. The charge on the customers account was an authorization on the date of the original purchase. It is a soft hold on the customers account. Wheelfire only authorizes customers cards in case of the product not being in stock, that way we can refund the funds usually within minutes instead of days. The customer spent there personal money thinking there was an extra $1500 in there account while not paying attention to there account. This complaint is done out of frustration due to the customer not balancing there check book. Wheelfire should not be accountable for this. Wheelfire will do everything possible to satisfy the customer. We have gone above and beyond expectations on helping our customers. This complaint should be removed from the BBB.