Business ProfileforMetro Ford, Inc.

I became a customer of ********************** on May 4, 2017 upon leasing a 2017 **** Explorer *****************. I purchased the vehicle and paid a full amount for the residual lease amount of $22,408,98 and financing charges of $4,428, totaling $26,837.28.I never received the car title. I fulfilled all financial obligations and paid the car in full in as of June 20, 2023. My motivation to purchase was to secure the car title and trade immediately to avoid maintenance costs and to earn the most out of the vehicles value for a new car. I reached out to Metro Ford on various occasions and explained that I needed the car title to trade the vehicle, that was already out of manufacturers warranty, and was routinely told to be patient, that arrangements were made. Months have passed, and no title. Ive been trying to reach out and communicate and there is a complete lack of responsiveness. I felt largely ignored navigating alone on this issue, not having calls answered, leaving voice messages with a request for a call back, all unsuccessfully. In summary, I am very frustrated and unhappy for being stuck with a vehicle without a car title for very long period, without manufacturers warranty, lost trade opportunities causing me distress and financial loss. I am currently without a vehicle and depending on paid transportation. The car is currently located at Metro Fords ******************* since February 15th with a water pump failure that will cost $4,800 to repair per estimates, while I still wait on a car title resolution. On the same day, I was informed that my car title would arrive in two or three days. Proof that your team is aware of the issue is attached. To date, I havent received the car title, and was not provided with a status update of what happened since the last information. I am a fourth generation **** customer who owned **** vehicles in *****************, and overseas. I believe this is the end of the line.