My Review Of Grieco Mazda of Delray Beach:On Tuesday, my mother found a car on AutoTrader.com and immediately expressed interest in the vehicle. We live in Atlanta, GA and the car was at Greico Mazda in Delray Beach, FL. The salesperson, ***** *** contacted her about the vehicle. The car was listed at $xx and there was also a $500 coupon to be applied on ANY used or new car. ***** called my mother and said the used car manager said the coupon could not be applied because the car was priced incorrectly. The coupon does not indicate there are any restrictions on using the coupon. They ultimately agreed to apply the coupon. They sent my mother a buyer's order for the dollar amount we agreed to and she took that to her bank. The finance people at Greico Mazda were EXTREMELY rude to our bank. The bank was asking for the document to be typed and not handwritten. The finance people at Greico Mazda hung up on the bank at one point. It was the worse customer service we ever experienced. My mother got frustrated and walked out of the bank and ***** immediately called her back. Greico Mazda finally typed up the deal for the bank. She walked back in the bank and the deal was funded. My mother spent $50 to overnight a check for payment in full to Greico Mazda. Greico Mazda received the check on Saturday morning. My mother immediately called to find out what the next steps were. She left several messages for ***** and he did not return her call. My husband called on my mother's behalf, he left several messages as well. He finally spoke to ***** who said they were not going to do the deal and said he'd send her money back. My husband expressed his displeasure in how this was being handled and even escalated it to a manager. He finally spoke with a manager who said they are reneging on the deal made even after the deal was agreed to in writing, our bank funded the deal that was agreed to and Greico Mazda received payment. Greico Mazda had many opportunities to make this right. Bottom line is Greico Mazda made a mistake in listing the price of the car and did not own up to their mistake. When you advertise a price, right or wrong, you have to live with the consequences. Instead, Greico Mazda gave my mother the run around, tried to get her to finance the car through them to recoup their loss and did not handle this ethically at all. We have purchased many cars in the past and never been treated this unfairly. We will NEVER purchase a car from the Greico family and we will tell everyone we know about our experience, in its totality. 1. I will be reporting an Unfair and Deceptive Acts violation to the Florida State Attorney General consumer fraud office2.I will be filing a claim with the Federal Trade Commission deceptive/misleading conduct, false advertisement, bait and switch tactics3. I will be filing a claim with AutoTrader.com4.I will be filing a complaint with the local Better Business Bureau5.I will be filing a complaint with the Greico Family Corporate Offices These tactics are unacceptable!
Product_Or_Service: Mazda Vehicle
Account_Number: VIN JM1CW2CLXXXXXXXX
I would like the car delivered to me. ***** *** and I made an agreement, he wrote the price down, typed the price up and I in turn mailed a cashier's check for payment in full and I do not have the vehicle.
When Ms. ********* responded to the vehicle on line, ***** *** who is a sales consultant and not a manager, explained that the $500 "instant coupon" that pops up could not be used because the price stated was incorrect. The price should have been $16,900 but an error was made and it read $15,000.As the disclaimer on our website states, WE ARE NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS. The sales manager spoke to Ms. *********'s son and offered the vehicle to her for $500 more, even though it would still be under our asking price of $16,900. He checked with his Mom and she said no. The sales manager called the Attorney General's office in GA and explained the situation....we were told that we did not have to sell the car to Ms. ********* for the incorrect price.
As for the situation with the bank,Grieco Mazda was not rude to her bank but explained because the customer's information was not in our system,we could only hand write it. We did print the information needed. The bank did not fund the sale, but cut a check to give us so we could fund the deal. Because the Mgr.was negotiating with customer (through the son) it took a few days to return the check.
Errors do happen in advertising,as the disclaimer states, we are not responsible. Every effort was made with the customer to come to agreeable terms, but ***** ********* refused them. The vehicle in question has been sold.