i really feel that i was discriminated against, as well as taken advantage of because salesman thought i was ignorant or not educated.
I recently purchase a car that i research the average price to be around $22,000. This car was $28,000, in which the salesman would not budge on price. he originally told me it would cost about $600 to get it shipped up to Michigan to me. When he found out i had another car that i need to sale, he offer to have it shipped down to him to sale on commission, which would pay of my car pay his commission, cover the cost of shipment of both cars and leave me a little extra. Well when it can time to do trans-action, ***** the salesman told me now that the price to ship the cars went up to $900. I investigated prices in my area, and found out that the going rate was $600. When told to ***** (the salesman), he just said well he was all set to go, so i said ok. This was a lie because i had to keep calling to get my car delivered and threaten to take car of it my self for the $600 before they brought my car up (over 2 wks Wait). After ***** received my car, he stated that it was a very nice car and that they would check it out completely because a lot people say they have a nice car, but it is not always true. Mind apparent check out good because he listed it $15,900, which was well above what we had discussed of $13,000, which is what we both reviewed as max. He told me that i had a very nice car (in which i knew). After 1 month ***** lowered to price to $14,900, which wa was ok to me, and another price reduction to $12,900 about 3-4 wks later. He had a cash buyer which was good. oh by the way, i did tell ***** that the only thing wrong with the car that i knew was that one of the tire senors needed replaced which was $200, but because they go out so frequently that i didn't replace it. Now ***** said that he had an interested buyer and that the buyer want to have a mechanic check it out, and i said ok because i always kept my car up, and i knew the only thing wrong with it was the tire sensor. ***** said that he had been in a sales meeting and that the y wanted to get it sold, and i did too! ***** calls me back now and states that he told told the man to make him an offer, and the man offered $9,000, in which ***** ok'd. I was shocked to day the least, and i Told ***** that i had text-ed him that no lower tha $11,900. and he was to get an ok from me befor proceeding. Well ***** just ignored this and said that their was a list of things wrong wit the car and that was the best he could do, Which was a straight out lie, because i asked him to provide me with the list, in which i never got. and i told ***** that i need a certain amount to a least break even, ***** said that my paper said $7,000 min. I told him that was just to pay off my car but not cover shipping, and his commission, in which he assured me he could get because i had a sell-able car. So i excepted the sell price then ***** wanted to pay off my car first and have me send him the title and after he got the title he would send me what was left. I said no way i sent him money for my car and had to wait over two wks to get my car and title, and because he already gave the buyer my car and i signed the bill of sell, he would not get the title until i got all my money. I then found out that ***** had added on an $842 advertisement fee in which i have text message from him to prove my statements to be true, so i refused to send title until he reversed that fee, in which he did.
i feel that because he misrepresented himself and the company and was not true to me and misleading that he should not have received his proper commission. Never have i heard of a salesmen giving over $3,000 discount with out budging and getting permission to do so. Plus he never provided my with the list that he said he had of things wrong with my car that his people did not find in preparing the sell.
The complainant entered into a consignment agreement for Domani Motor Cars to sell his vehicle. The complainant read, reviewed, and signed the consignment agreement, which is very clear about any and all fees to be paid to Domani Motor Cars. (The signed consignment agreement by the complainant is on file at Domani Motor Cars) An offer was received on the complainant's vehicle. We presented the offer to the complainant, at which time he could accept or decline the offer, and he choose to accept it. The complainant was well aware, at the time of accepting the offer, how much money he would receive, as it was explained to him, as well as, it was clearly stated in his consignment agreement. The complainant agreed to the sale price and signed a bill of sale to sell us his vehicle for the agreed price. (The complainant signed bill of sale is on file at Domani Motor Cars). We have several signed documents from the complainant that clearly shows that he understood and agreed to this business transaction.
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason a response from Domani Motors is 1st they gave a blanket answer without giving detail response to my individual complaints, in which Iam now re-guessing. 2nd I am requesting detailed documentations of all transaction including proof that my car was sold exactly for the amount that ***** stated, also the list of problems that he said he had that he never provided and why Domani Motor cars told me through ***** that after they went through the car and changed all the fluids in which he told me they customarily do to all cars and did to ours. ***** said they went through my car with a fine tooth comb to determine the best selling price, which came out to be 15,900. I again ask ***** are you sure the average price i seen was between 13,000 and 9,000. ***** assured me of his experience and ability that he really didn't think it would take 2 wks or a month at the most to sell my car. (just a reminder my wife was always present when talking with *****). I asked ***** about the contract again, specifically about him getting approval from us before a sell and that what expenses i needed to cover to make sure i had every thing covered. He assured me again that the contract was general in content but what we agree upon will be respected, he wanted to keep everyone happy. Also ***** told me on the phone after a month of no sell that he had just came out of a meeting and it was stated by someone i'm not clear who but it was determined that my car had been there too long and they wanted to get it sold and that was the first price reduction. Now to me that negated our contract agreement with Demani Motor because they determined from that statement alone that they where no longer representing my best interest but the interest of the company. 3rd the issue of change of price of the car delivery, ***** assured us that the price of transporting the BMW to michigan would be $600 to $700 at the most (he has been doing this for many yrs). now when we start talking about sending my mercedes down to him to sell and we get all set up, all of a sudden the price jumped up to $900/car, when ask why ***** said he didn't know why it must be the time of the season. This was my second red Flag. Also ***** was supposed to get my car to me right away, but it took me calling other car carriers that I found out the average price was actual $600 to $650. Only then did ***** press the carrier to get my car to me. So I also would like proof beyond a doubt that ***** did not make a side deal and get a kick - back from the carrier and actually paid $900/ car. I had to pay mine up front and ***** paid for the Mercedes when it got to flroida. Also why did ***** add on a $842 ad fee at the last moment that was never discussed at any other time except when on a 3 way call with a rep from my credit union, in which she thought he was up to no good as well. ***** told me that the price was solid and non negotiable when I bought my car from him and he said that the way I experience my buying with him is the same way he would sell my car. Now value and norms are the yard sticks that we as a society use to measure the propriety and morality of individuals and company or businesses, if the latter is not compatible with what we believe to be the proper ideas and conduct of the individuals and businesses then they will lose their aura of support. The discrepancy in which I have stated are real and not normal, I really feel discriminated against because of the color of my skin and the area that I live in. For him to ask me to release my title with out being paid in full is just unbelievable to me that he would try that. Sir I trust that you will fully investigate this situation, and I am requesting half of his commission back as well as any other wrong full charges. In a court of law this would be charges of (larceny by trickery). Again this behavior should not go unnoticed and should be dooly noted against Domani Motors and then this matter need not go any further. If not i will do everything in my power to exposes the business practices of Domani Motors, because in all changes, first the people must be made aware. Respectfully MR & Mrs *******
Final Business Response
The complainant agreed to sell us his vehicle at an agreed amount. No one forced the complainant to sell us his vehicle. As standard business practice, we require title to be present prior to payment to the seller.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
as stated before the company has not answered any of my concerns and seems to be avoiding the questions and proof of pricing that i requested. A company such as Domani motors should be able and willing to satisfy my request to insure legitimacy. And again, the only reason that i agreed to go ahead and sell the car was due to the fact that i did need to get it sold and also mainly because ***** had sold me my car for commission to the owner and he didn't budge on price nor did he treat me as equally as he did the person i purchase my car from or the person he sold my car to. I new that he was up to no good because of all the changing of prices and the (con)-versation he was trying to (con)-vence me was true. Some people you find out later that they lied to you, will others you can tell right as they are speaking to you. So no, i do not except Domani"s responce, and i would like to have the proof that i asked for as well as answers to questions asked. I really feel now that i have given me 13,000, for my car and charge me the 600 original for shipping each car, and ***** should only get half commission for poor salesmanship and misrepresentation of the dealer ship and most importantly punished for committing the crime of larceny by trickery.