MY HUSBAND & I PUT $200 DOWN ON A VEHICLE, BUT WE CHANGED OUR MINDS, AND NOW WE ARE HAVING A DIFFICULT TIME OBTAINING A REFUND FROM THE DEALERSHIP.
MY HUSBAND, ***** ******, LEFT A $200 DEPOSIT (CASH-HE WAS GIVEN A RECEIPT) FOR A 2015 KIA OPTIMA ON FRIDAY 11/20/15, AND WE DECIDED NOT TO PURCHASE THE VEHICLE, BECAUSE THE DEALERSHIP WAS CHARGING US DEALER FEES, AND REFUSED TO EXPLAIN WHAT THESE FEES WERE FOR. MY HUSBAND THEN WENT BACK TO THE DEALERSHIP ON TUESDAY 11/24/15 TO GET OUR MONEY BACK. HE WAS TOLD THAT THEY DIDN'T HAVE $200 CASH TO GIVE HIM. MO ASHLEY, A FINANCE EMPLOYEE THERE, GAVE MY HUSBAND A FORM TO FILL OUT, SO THAT A CHECK COULD BE ISSUED TO HIM. HE WAS THEN TOLD THAT THEY WOULD HAVE A CHECK READY FOR HIM BY FRIDAY 11/27/15. NO ONE EVERY CALLED MY HUSBAND TO GO PICK UP THE CHECK, SO HE DROVE UP TO STUART ON MONDAY 11/30/15. WHEN HE WENT IN ON THAT DAY, THE PEOPLE THERE ACTED LIKE THE CHECK WAS LOST. THEY THEN TOLD MY HUSBAND THAT THE FORT PIERCE OFFICE WOULD JUST MAIL THE CHECK TO HIM. ON FRIDAY 12/04/15, WE STILL HAD NOT RECEIVED THE CHECK, AND MY HUSBAND RECEIVED A PHONE CALL STATING THAT THE CHECK WOULD BE SEND TO US BY OVERNIGHT MAIL. AS OF TODAY, SUNDAY 12/06/15, WE HAVE NOT RECEIVED OUR CHECK!!! WE WERE CONSTANTLY LIED TO, AND WE DON'T APPRECIATE THAT WE GAVE A CASH DEPOSIT, AND THAT WE HAVE HAD TO WAIT OVER 2 WEEKS NOW TO GET OUR MONEY. MY HUSBAND WASTED HIS TIME, ENERGY, AND GAS ON TRYING TO GET OUR MONEY BACK!!! THERE IS NO REASON WHY WE SHOULD NOT BE ABLE TO GET OUR MONEY BACK. WE HAVE A RECEIPT OF OUR CASH PAYMENT DEPOSIT!!!
ALONG WITH THE $200 REFUND THAT IS DUE TO US, WE EXPECT SOME COMPENSATION FOR THE GAS THAT WE HAVE USED IN ATTEMPTING TO OBTAIN OUR REFUND. MY HUSBAND VISITED THE DEALERSHIP 2 TIMES, AND WASTED HIS TIME, ENERGY, AND GAS IN TRYING TO OBTAIN OUR REFUND.
The customer's refund check in the amount of $200.00 was cut on 11/30/2015 and the check cleared on 12/9/2015. Bev Smith Kia apologized to the customer about all the confusion on why the check had taken so long. Management explained that the check was sent to the wrong address, and apologized for the error on their end. Bev Smith Kia is not going to offer any other compensation for gas as the customer willingly drove to the dealership without calling to confirm we had the refund check for them.
MY HUSBAND ***** AND I DO NOT ACCEPT THE DEALERSHIP'S RESPONSE. THE DEALERSHIP LIED STATING THAT THEY SENT THE CHECK TO THE WRONG PLACE. MY IN-LAWS THAT LIVE IN IOWA WOULD HAVE RECEIVED THE CHECK, AS THE DEALERSHIP CLAIMS THAT THEY SENT THE CHECK TO IOWA. ALSO, WE SHOULD NOT HAVE HAD TO CALL THE DEALERSHIP ABOUT COMING TO PICK UP THE CHECK, WHEN IT WAS PROMISED TO US ON A CERTAIN DAY. IF WE WERE GIVEN A SET DATE TO PICK UP THE CHECK, THEN WHY SHOULD WE HAVE CALLED, AND THEN FOR MY HUSBAND TO GO BACK 3 DIFFERENT OCCASIONS, BECAUSE HE WAS GIVEN 3 DIFFERENT STORIES EACH TIME. I AM APPALLED THAT THE DEALERSHIP IS ABSOLUTELY LYING, AND TO JUST APOLOGIZE FOR LIES IS UNACCEPTABLE!!!!
Final Business Response
In response to the customer's rebuttal, I have attached a document for the customer's viewing. This document contains the date, and address where the check was sent out to. A check in the amount of $ 200.00 dollars was sent on 11/30/2015 to:
116 ****** ***
*** *** ******** IA XXXXX
The check was cleared by the customer on 12/9/2016. Bev Smith Kia will mail out a gas card to the customer for the inconvenience stated in the complaint. Please let me know if you have any further questions in regards to this matter.
Customer Relations Manager
Bev Smith KIA of Stuart
3131 SE Federal Hwy
Stuart, FL 34994
P: (XXX) XXX-XXXX
Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I ACCEPT THE RESOLUTION OF RECEIVING THE GAS CARD, BUT I DISAGREE WITH PART OF THE BUSINESS REBUTTAL STATEMENT. WE NEVER DENIED RECEIVING THE CHECK, BUT IT IS A BLATANT LIE THAT IT WAS SENT TO IOWA. THE IOWA ADDRESS IS WHAT WAS LISTED ON MY HUSBAND'S DRIVER'S LICENSE, AND HE PROVIDED THEM WITH OUR FLORIDA ADDRESS WHEN HE FIRST WENT INTO THE DEALERSHIP. THE DEALERSHIP SHOULD NEVER HAVE WRITTEN DOWN THE IOWA ADDRESS, AS MY HUSBAND AND I DON'T LIVE THERE. I DON'T KNOW WHY THE DEALERSHIP HAD MY HUSBAND'S OLD IOWA ADDRESS IN THEIR SYSTEM, BUT WHEN WE FINALLY RECEIVED OUR CHECK IT (AFTER SEVERAL TRIPS TO THE DEALERSHIP, BECAUSE WE WERE TOLD THAT THE CHECK WOULD BE READY) WAS SENT TO US AT OUR CORRECT ADDRESS 103 FAIRWAYS LANE, ROYAL PALM BEACH, FL XXXXX. AGAIN, IF THE CHECK WAS ORIGINALLY MAILED TO IOWA, WE WOULD HAVE KNOWN ABOUT IT, BECAUSE MY IN-LAWS LIVE AT THE ADDRESS THAT IS LISTED ON THE DOCUMENT THAT THE DEALERSHIP SENT TO THE BETTER BUSINESS BUREAU. THEY WOULD HAVE NOTIFIED US THAT THEY RECEIVED THE CHECK. WE ARE DISAPPOINTED THAT WE WERE JUST LIED TO 3-4 TIMES, AND THAT MY HUSBAND WAS INCONVENIENCED BECAUSE OF THESE LIES. WE GAVE A CASH DEPOSIT, AND I FEEL AS IF WE WERE TREATED VERY BADLY! IT IS ALSO VERY DISTURBING THAT NO ONE FROM MANAGEMENT HAS EVEN TRIED TO REACH OUT TO US TO PERSONALLY APOLOGIZE TO US!!!! POOR CUSTOMER SERVICE. IT IS A SHAME, BECAUSE I OWN A KIA VEHICLE, AND I WILL NEVER GO BACK TO THIS DEALERSHIP FOR THE HORRIBLE TREATMENT THAT WE RECEIVED.