I bought a brand new car with damage from Aventura Honda. Ugly holes in the front bumper, is not how the car comes from the Honda factory. Aventura
To Whom It May Concern,
On Sunday, October 06, 2013 I purchased a brand new 2013 Honda Accord Sport from Aventura Honda in North Miami Fl. This is the 6th Honda I have owned! So you can see I am a loyal Honda *** and have had quite a bit of experience with the purchase of Honda vehicles.
Initially, the deal went well and the sales representative was professional and courteous. As part of the deal, he offered to tint my windows tinted and wash the car. I had to return to the dealership the following Wednesday, October 9, 2013, to have this work completed, which I did. But this is where the problem started.
As we are in the state of Florida, where legally there are no front license plates, I had asked the sales rep to remove the front license plate mounting bracket, as is usually done with all Florida vehicles. The sales rep said it would be no problem. Upon removal of the front license plate bracket, to my surprise and utter dismay, I saw that the dealership had manually drilled two ugly holes into the brand new, painted, white factory front bumper!!
I was extremely disappointed and could not believe the dealership would do something so unprofessional and crude. At this point, I spoke to my sales rep in disbelief. To the sales rep's credit, he had mentioned, AFTER I purchased the vehicle, about the possibility of the two holes. But any professional level dealership usually has special mounting holes or brackets from the factory so as not to mar the finish of a BRAND NEW CAR. This looks like someone hurriedly jammed the bumper with a screwdriver.
So again, I contacted the dealer, spoke to the Sales Manager, *** ******* He asked me did the sales rep advised me of the possibility of the holes been expose if they remove the mount, I said yes! So what... That doesn't make it right. ****** said to me, "So what is the bottom line, you want me to give you a new bumper, paint it, and spend hundred of dollars? That is not going to happen, he said." I replied exactly, "A NEW BUMPER with no holes. New cars don't have homemade holes on the bumpers" At this point we keep going back and forth. Mr. ****** also stated that "We don't drill holes into the vehicles; Brickell Honda (also in Miami) does that, so apparently, this car came from Brickell Honda, and they drilled the holes". Well, this is all new information I hadn't been told before. But in any case, I didn't pay Brickell Honda. I bought it from Aventura Honda on their premises, and paid Aventura Honda and signed contracts that say Aventura Honda on it.
It should be noted, there was no MSRP sticker on the vehicle at any time or in any of the paperwork. I was not supplied with this document so I have no idea of where this car originated from or which dealership it had been originally shipped to. I have no idea what the MSRP or listed original equipment was supposed to be on this new vehicle.
At this point, I am not getting anywhere with Mr. ****** or Aventura Honda. So I contacted Honda Corporation soon afterward. They opened a case to help me solve this issue. Sadly, so far nothing has been resolved. In the mean time, my fiancée is very upset about the whole thing. I bought the car as a present for her. We have an 11 month old baby so she wasn't with me when I purchased the vehicle for obvious reasons. But she can not comprehend how a brand new car already has ugly holes in the bumper.
The bottom line is, I bought a brand new car with damage from Aventura Honda. Ugly holes in the front bumper, is not how the car comes from the Honda factory. Aventura Honda, without my permission, modified the vehicle from its original as new condition. A new factory painted bumper, without holes, would correct this situation.
A new factory painted bumper