Complaint 2 years after purchasing car, calling to say that I owe $130, will not provide proof, threatening to cancel my registration I bought my care form them in March 2012. I paid $2,500 down payment (CASH..probably illegal) to purchase the car. I then came in requesting to refinance 6-8 months later (I had imporoved credit). They forged the system and told me the only way I could do that was to act like it was a trade it. Whatever, I was getting a lower payment and didn't want to deal with them anymore. I Again, paid another $2.500 (CASH..probably illegal) (This $5,000 was for "tax and title"). I never got a new tax and title, so that cash went straight to the dirty salespersons hands. Now almost 3 years later they are calling my work and my mother stating I need to pay $130 or they will cancel my registration. I called to have a statement to show why I owe it, 3 times (spoke to a ********* or something) was given the run around and never got the statement. Stop calling me!
Desired Settlement I would like whatever made up amount they have in the system to be waived and no more communication from this company. If they continue to threaten me, I will hire an attorney and go after the $5,000 I paid to them for "tax and title".
Business Response In response to the complaint received by ********* ******.
Ms. ****** originally purchased a 2012 Nissan Sentra in April 2013. Contract was under ***** ****** and ********* ****** was the Co-Buyer. The initial down payment was $2000 on this deal, financed with Regional Acceptance.
Ms. ****** came back Jan.7, 2014 to refinance this vehicle with us. The down payment was 1100 on this deal. Mr. ****** was removed from the loan when we refinanced with TD AUTO.
Thus, we had to update the registration to remove Mr. Duncan and update the lien holder information for the refinance. The total bill for this was $130.10, which Ms. ****** has failed to pay since we processed it for her March 19, 2014.
The only money collected from Ms. ****** was the down payments required on each deal.
The State of Florida allows us to place a stop (lien) on any tag/registration fees that remain unpaid by the customer. We did fax over a statement to Ms. ****** of the balance owed on 2/18/15. I have also attached the bill to this response for review.
All we ask is that Ms. ****** pay the $130.10 balance owed, to avoid moving forward with placing a lien/stop on the registration.
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Instead of contacting me closer to the time the transaction was done, they wait a ton of time and start threatening my family with their calls. I tried to contact them and have them send me proof showing what I owe, and kept getting told "she sill sent it, she didn't forget about you..." and never received a response, let alone the statements. I tried to resolve the issue and kept being put off, so I am refusing to pay this as I DID NOT receive a fax, because it was supposed faxed to my personal fax machine which is running 24/7 for work purposes. Had the statement been sent in the first place, I would have gladly paid the balance.
Final Business Response In regards to Ms. ******'s response, we have called Ms. ****** numerous times. Not only have we left messages on the contact numbers on file, we have also sent tag collection letters.
We did send Ms. ****** the statement she is requesting via fax and also attached a copy of the charges along with our response.
Ms. ****** did sign paperwork, acknowledging cost of tag work was cod (cash on delivery). Therefore, The balance is owed, and we are requesting payment, or a stop (lien) will be placed on the tag if not paid for within a certain time frame.
If Ms. ****** needs time to obtain the funds, we would be more than happy to work with her.
Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I've never received any letters. I'll pay it if/when I have a chance.
Complaint In December 2010 I entered into a purchase and sale contract for a vehicle from Auto Show included GAP Insurance which they do not provide me a copy In December 2010 I entered into a purchase and sale contract for a vehicle from Auto Show which included GAP Insurance which they did not provide me a copy of as they were going to provide me with that information over the mail. I have since paid of the vehicle in June 2014 and received a notice from my financing company that I should receive a GAP insurance refund. Since July I have been contacting AUTO SHOW through faxes, email correspondence, via telephone calls and conversations with **** *****, Sofia, ***** and no one returns any of my calls nor correspondence. I do not believe the company purchased GAP insurance on my behalf and therefore can not provide me with the documentation evidencing coverage.
Desired Settlement A copy of my GAP Insurance purchased in December of 2010 covering my vehicle or a refund of my GAP insurance payment
Business Response To whom it may concern, Ms ********* did purchase a vehicle with us on December 02, 2010 which did also include GAP insurance with gap care advantage company. Enclosed, please find gap contract attached from sale. This gap contract was already cancelled back in July 2014 as per Gap care Advantage Company. However, there was no credit balance due to customer for refund on this cancellation. Please find attached letter from Gap care advantage. This gap coverage was purchased December 2, 2010 by Autoshow Sales & Service on behalf of the customer. Cancellation request was July 2014, (almost three years) If there any questions as far as to why there is no refund due, please contact Gap care advantage at XXX-XXX-XXXX. We apologize for the delay in relaying this information. Autoshow Sales & Service would never refuse to provide customers with a copy of any contract nor falsify any contract information.
If you have any further questions or concerns, feel free to contact me directly at XXX-XXX-XXXX.
Complaint Bought a car here. Asked for a carfax to see if there was frame damage. It was ignored. Told the car gets great mileage. Car does have frame damage The car is now basically worthless if I try to sell it. I know because of another car that I had, and when I sold it found out about the frame damage. I was $8000 underwater to sell the car. I need a safe car for myself and when I travel with my grandchildren. I do not have the money to fix the frame or to be out so much money when I sell this one. Which I have to do. Nothing was disclosed when I asked.
Desired Settlement I paid 149000 for this Toyota, which I would like to return and be refunded. I cant afford to be out this money .
Business Response Please contact **** ***** at Autoshow to discuss this issue. Thank you
Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Asking me to call them to discuss. Not acceptable, no offer of help has been made.
I will call, but expect to be put off. Not good business practice
Business Response Dear Sir/Madam
We apologize we did not respond to the above complaint as it went to our previous Office manager and we were not aware of it.
We do try to diligently resolve every complaint that we receive .
We are willing to work with the above mentioned customer to try to resolve her complaint in the best possible manner.
Please have Ms. ****** contact us directly and we will do our best to resolve her concern.
Complaint Hidden Fee Retrades Negotiated 'Done' Deal Auto Show and I negotiated a price in good faith with at the end of the day resulted in a net price of X including my trade in. once paperwork is printed, the amount of principal is increased by taxes and an undisclosed $895 'Dealer Fee.' This number should be included in the negotiated price - not sneakily slipped in with the printing of paperwork. When contested I was told that 'everybody has this.' This effectively increases the negotiated price of the vehicle after the number is agreed, so as to retrade, renegotiate the deal - IF the buyer catches it. This practice is sneaky and increased my principal loan amount by $895 more than I negotiated.
Desired Settlement A refund of my $895 plus interest at my loan amount for the term of my financing.
Mr. ****** ****** purchased a 2006 Porsche 911 VIN: WP0AAXXXXXSXXXXXX on 2/14/15. The negotiated price included sale price with taxes and dealer fees minus the trade. Dealer fee is a fee that is charged on every deal, and Mr. ****** was advised of this, as he stated. Mr. ****** had every right to refuse to sign after the contract was printed and he questioned the dealer fee, and walk away from the deal. However by signing the contract after seeing the dealer fee, he accepted those terms.
At no point did we try to neither hide any fee, nor practice any deceptive practices.
At this time we respectfully deny Mr. ******'s request for a refund of $895.00 plus interest on his loan for the amount of the term of financing.
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) The sale price did not include tax, I am looking at the proposal right now, the "+Tax" row is blank and it certainly does not mention a dealer fee, nor was this disclosed until docs were printed and questioned. This explanation of charges and identification of fees only came after I found that the principal and agreed all in net price did not foot. That is when it was explained to me that the difference between the agreed proposal price was tax and the dealer fee. I arrived at Auto Show at 1:30-2pm, by the time the paperwork was on the desk for signing it was well past 8pm without dinner. I did not have the energy to reopen the deal and wait for another set of docs to be printed and so I did let the deal go through after letting them know this was a sneaky practice. Just because it is charged on every deal does not mean it is ok to jam it into the paperwork and markup the negotiated price after a lower one was just agreed without it.
Final Business Response At this time, Mr. ****** has filed opened a case with the American Arbitration Association and the case is currently being arbitrated at this time.
Autoshow stands firm that nothing was done improperly on our end.
At this time, we will pursue this with the American Arbitration Association.
Complaint Down Payment and tag payment not returned upon return of car in which they said i was approved for financing to later say I wasn't. Problem Date: 7/11/2015 Purchase Date: 7/11/2015 - 7/12/2015 Car/Make: 2008 VW Beatle Sales Rep: **** ****** Financial Manager: ******* **** Down Payment: $500.00 Tag Payment:$100.00
First I was taken to Auto Show by Luis ****** to buy a car in which i was told i needed no down payment, **** ****** later stole my down payment while i was doing paperwork with michael ****, cops get called, i get my money back, Auto Show took my down payment for a car they said was approved for financing 7/11/2015,they lied to the bank and said i gave $1000 and later call me to ask for a payment of an additional $250 by the end of the week, they give me a car, the keys...but no paperwork. I get a call 7/14/2015 stating that bank needed to talk to me, I call the bank, i get a call from ******* **** who informs me that the bank pulled out. i offer to bring car back, he tells me not to because he will find another bank, he calls to tell me he found another bank tells me he will call me with details, 7/15/2015, he calls stating banks a no go, and I once again offer to bring car back he tells me no to see if I can get a co-signer. I take the car back Friday and now they won't refund my money and they are trying to say that I signed a contract stating that if car isn't bought I have to pay rental fees and mileage in which I wasn't aware of because I didn't have copies of paperwork because they didn't give me a copy. I have called ******* **** many times and he continues to say they are working on it and it's been days.
Even after all this..they tried to get me to go with the dealer across from them and they told me they would give me a car for $200 down and when i didn't show up at the time they requested, they proceeded by telling me that i now needed $850 down. I think both dealerships are a fraud and they take advantage of young buyers. I was contacted by other friends of mine that went with **** ****** to the same dealership and they are also being harassed, being asked for more money, and being asked to bring their cars back. Now i have no car, no money and no way to get to work.
Business Response We did give ****** ******* a full refund back and have resolved this issue to his liking.
Complaint I was sold a car that was dangerous to drive,and over paid by $10,000 dollars. I BOUGHT THE CAR ON 01/22/2013.First problem ac-cured with sale man MR GORDEN on time of sale that i could pay in cash to him for the insurance on car so i can drive it out of dealer and he will pay the insurance for me.Then he text me for additional money that we need to pay the insurance company so i did.Then i receive my insurance car paper work and the sum that i paid didn't match there was money missing ,so i called the insurance company and spoke to the owner and she was surprised first she said its against her policy for a sales agent from a dealer to receive cash from a buyer to pay the insurance second that the difference of money missing they never receive or asked for it.She was mad and asked me if she can call me back and she did because she is calling the dealership.The next day the dealership called me to come in so they can give me the difference of money and they did.next i went to a mechanic to check on the car.the car was sold to me with all tires different brands bold and next day two of them was flat, struts front and back where shot,STRUT MOUNTS SHUT engine mount and transmission mount where cracked.radiator was leaking,oil pan was leaking.and every gasket was leaking.transmission was failing while i am driving. Transmission it will just shot off no gears if i drive this car in highway plus public streets i will put every e driver on highway in risk and my self .I have put over $5,000 dls in repairs of the course of 2 YRS and its still dangerous to drive to fix it another $2,000 dls sold me the car that they new it was bad that's why they made me sign a contract that's stats sold "AS-IS . Now i know why they have you sign the documents.(How could the state late it happen)The value on the car when i bought it was $1,000 dlls on Kelly blue book because of condition of car and they sold it to me for $11,054 that's the cost of a new Suzuki forenza plus 24 % interest total pay out 15,327 including interest rate and i put $5,000 in car repair and i have all of the receipts to proof it. so total sum was $15,054 car plus $5000 in repairs total amount 20,054 for a car that was in value of $1,000 great deal do you think.Then they promised to report my payments to credit report and i find out that they only reported first three months then stopped when i pulled my credit report i notice and emailed the dealership it took them to report my payments over 2yrs they finally report it on 02/2015 then when they report account to trans union they closed the account when i still have one more years to pay its been lies after lies.plus i got a email by a gentlemen call Mr Brown from the dealership that he can help me to call him.I responded by email to him gave him MY cell phone number and until today he never called me BACK i left messages and no respond.NOW THEY EMAILED ME THAT HE IS NOT THERE ANY MORE. Before him they asked me to come in and speak to the general manager I did his solution was to sell me another car and switch my balance from the dangerous car to new car purchase that's not a solution.(that's called more dept)i have all emails that correspond to the dealership from day one and i have all the mechanics work down on car.To proof this statements.car was sold TO ME with sales person Mr Gorden WITH 64,594 MILES PRICE $11,054 PLUS 24% INTEREST LIKE A NEW CAR.I WILL PAY TOTAL AMOUNT WITH REPAIR $20,054
Desired Settlement IT WILL BE A MIRACLE IF THEY MAKE A SOLUTION,BUT I AM HERE REPORTING. REPORT ALL MY PAYMENTS ON TRANS UNION AND THE BALANCE ON CAR ITS ONLY MAYBE 20 % OF BALANCE LEFT.SO ERASE THE BALANCE ON MY CAR AND GIVE ME THE TITLE OF CAR.THAT'S FARE.
Business Response We would like to start with the issue mentioned pertaining to insurance, we do not sell insurance at our lot. However, we assisted Mr. ******** in cancelling his insurance policy that he obtained via our sales person once Mr. ******** mentioned the issue or complaint. We could not say what happened, but we did assist him in cancelling the insurance obtained.
As far as the vehicle that was sold to Mr. ********, he had an opportunity to inspect the car and/or do some research before moving forward with the purchase. This vehicle was sold as/is. On or about May 24, 2014 Mr. ******** sent us a very threatening email that he would utilize hit ITT experience to bad mouth us on the internet and with all internet marketing. All the information was forwarded to the general manager of Autoshow who contacted Mr. ******** and set an appointment to meet with him to help assist Mr. ******** with his complaints. However, Mr. ******** never made it to the appointment. Lastly, regarding the issue with credit reporting, we have contacted Kwik Auto Loan, which is our in house financing they advised they have been in contact with Transunion since the issue has been brought to their attention by Mr. ********, who advised the account was showing charged off. Kwik Auto Loan has submitted a correction to them reflecting the correct account information and payment history.
As for Mr. ********'s desired resolution; at this time we can only give him the title of car once it is paid in full.
We apologize for any further issues Mr. ******** has, we have done everything we can to assist him and resolve any outstanding issues.
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) FIRST THEY NEVER HELP ME ON INSURANCE TO CXL,THE ONLY THING THEY DID IS RETURN THE MONEY THE CAR SALES AGENT STOLE FROM ME.I CAN PROOF THAT THE ORIGINAL INSURANCE COMPANY NEVER CXL I STILL HAVE THEM.WENT TO SPEAK TO THE MANAGER OF CAR DEALERSHIP I HAVE PROOF BECAUSE HE TRIED TO SELL ME ANOTHER CAR AND AD MY OLD BALANCE TO NEW CAR THAT'S NOT HELP AND I GOT PROOF BECAUSE YOUR SALES AGENT CALLED ME EVERY DAY FOR A WEEK LEFT MESSAGES ON MY PHONE AND I STILL HAVE THEM.TO COME BACK AFTER YOUR MANAGER AMMIN SAID THAT THE SALES AGENT COULD HELP ME .THEY EVEN GOT MY SOCIAL SECURITY NUMBER SO THEY CAN SEE IF I GET APPROVED FOR A LOAN.ITS SHOWS ON MY CREDIT REPORT THAT'S PROOF I WAS THERE,AND MESSAGES THAT THE SALES AGENT LEFT CALLING ME.THE MANAGER WAS AMMIN WHO I SPOKE TO AND WAS VERY RUDE.AGAIN I KNEW YOU GUYS WOULDN'T DO NOTHING JUST LIES AGAIN AGAIN.YOU SOLD ME A CAR THAT'S WAS SOLD VALUE AT $1,000,AND SOLD IT TO ME FOR $11,054 YOU MADE 10,054 IN PROFITS PLUS ITS DANGEROUS TO DRIVE I GUESS THAT'S GOOD BUSINESS. YOU GUYS REALLY CARE ABOUT YOUR CLIENTS,AND YOUR A GREAT STORY MAKER.I AM NOT STOPPING HERE.HOW COULD YOU SELL A DANGEROUS CAR AND MAKE 1000% PROFIT ON THE CAR I GUESS YOU DON'T CARE BECAUSE YOU SOLD IT TO ME AND I KNOW I AM NOT THE ONLY ONE IF IT HAPPENED TO ME IT WILL HAPPEN TO OTHERS.
Final Business Response We are truly sorry that Mr. ******** feels we do not care about our clients, because this is not the case.
We would like to add that Mr. ******** also had the opportunity to assess the vehicle before signing the contracts.
The contract balance is $2,833.01. Once that amount is paid, Kwik Auto Loan will be more than happy to give Mr. ******** the title.
Complaint My complaint is on the integrity of employees at autoshow sales and services.I was charged extra.false advertising complaint also. shady business.
I purchased a 2012 cadillac coupe in good faith at Autoshow sales and services on 2-24-2015.Two sales men aided in the process michael andrade and gabriel (im not sure of his last name) gabriel did the bulk of the deal.My first complaint is during the process of attaining insurance i was told by gabriel he had a girlfriend in the insurance field and would get me a good rate, at that point I went ahead with that insurance company.After putting 300 dollars down I had a 40 dollar balance. The following day i returned with the remainder of the balance which i gave to michael.Now fast forward to 3-20-2015 when my car was taken to general insurance consultants to get photos taken of my vehicle. I was again charged 34 d0llars for remainder of balance that i paid to michael.My second situation is that a referral fee of 200 is given to the person that refers you to the dealership.I gave no name and some barber was inserted in that slot, not by name but as a barber. So basically one of the salesmen put there barber in the slot. when they the department thet cuts the referral checks contacted me, i gave the name of ricardo excellent the person who told me to check the dealership out because he resides in the community where the dealership is located and he saw the car i was looking for. I contacted the general manager ameed baker numerous times and he did nothing to resolve the situation. I frequented his office numerous times and he kept telling me he is going to handle the situation but that was just to brush me off. I was very disappointed by his actions for him to be the general manager and conduct business like that was a slap in the face.
Desired Settlement I just want what is due to me. I feel like after they made their deal i was useless and made to feel small. They took my hard earn money and fell short of doing good and honest business. I just dont want any more consumers to feel like i did and get tooken advantage of and have no recourse or resolution to the matter.
Business Response May 21, 2015
Re: Case No.: XXXXXXXX - *******, ******
Mr. ******* purchased a 2012 Cadillac CTS VIN: 1G6DA1E33CXXXXXXX on February 24, 2015. In regards to the insurance, there is no record of any money given to anyone at the dealership for a down payment balance of $34.00 for the insurance which is why the agency requested it from Mr. ******* when he took the vehicle to the insurance agency for pictures.
In regards to the second situation with the referral fee; we would like to emphasize that our referral program is a courtesy and not an obligation or requirement. We always notate who the referral is owed to, since the date of purchase to avoid fraudulent referral checks, in addition to verifying the referral with the customer. Mr. ******* originally stated he was referred by John Dukes.We attempted to verify this referral with Mr. ******* who then stated that he was referred by a Ricardo Excellent, who was not initially the person Mr. ******* told us referred him. We cannot honor a referral if the customer originally stated one person referred him, and then 30-45 days later stated someone else referred him.
I would like Mr. ******* to know that we take the integrity of the dealership serious and at no point have we done anything to cheat him, or defraud him of anything.
If you have any questions, or concerns, feel free to contact me directly at XXX-XXX-XXXX.
Complaint I was promised $200 referring a buyer for a car, for my daughter I am now being told because they lost or misplaced the form I'm not getting it. My daughter bought a car from this location about 2 months ago. I was told by the salesman (Dane Lynch) that they would give me $200 for referring her by me signing what they call the "bird dog" sheet that went in the file. I was to be paid in 2 to 4 weeks. Both the manager of the day and Dane the salesman signed the sheet, I gave it to the cashier who put it in my daughters file we drove off. I finally after 4 weeks of calling trying to get my money I heard back from the Bird Dog manager that told me the Bird dog sheet wasn't in the file that they weren't going to pay me unless I had a copy of said document to prove I referred a car buyer to them. That's when I explained that not only was I now not going to get by $200 from them for the referral, I'm out another $225 CASH! that I was told was needed to grease the wheels of the guy at the bank/lender and the manager at Auto Show to get this transaction done because of my daughters poor credit rating. I thought it was a little unusual for a business to do something like that but my daughter needed a car she was in tears as this location was our last hope to get her a car. I did what any father would do to get the deal done thinking I was going to get my $200 Bird dog referral money in a couple of weeks no problem I'm only out $25. And the whole time this dog and pony show was going on the manager turns the computer screen around so we could see how many lenders had declined financing my daughter showing red X's on the finance screen. I asked the Bird dog manager if the cashier, the manager and the sales person could all be in on the scam and is why the bird dog sheet is missing. Anyway the manager said he would try and get me a $100 but no promises because the bird dog sheet wasn't in the file it's still missing. I told him no I wanted the $200 what was promised to me. The manager indicated I was stupid for falling for this hustle, I think they shouldn't employee people that hustle buyers and put the less fortunate people like us through stressful situations like this. I don't understand why they would make such a poor business decision as not to pay me the full $200 given how much effort I have spent trying to get my money that was promised to me. I'm not the kind of guy that would make these things up, call and ask for something that wasn't promised to me?. Hopefully the owner of this location will make a better business decision and I will go away.
Desired Settlement I want the $200 that I was promised, nothing more nothing less.
Business Response In regards to the complaint made by ***** ***** We would first like to address a few statements;
Firstly, Autoshow does offer a referral program; anyone that refers a customer does receive a $200 referral fee for referring that customer. However, this is a genuine referral program. We do verify all referral requests, and tried to verify this referral for Mr. ****, and it did not qualify for a referral as it was not genuine.
Secondly, Autoshow has no knowledge of money given to any salesperson for "greasing the wheel", nor did we receive any money to do so as implied. We do not understand why a customer would give money to a salesman for anything to that nature.
At this time, because it has been brought to our attention that this is not a genuine referral we will not be submitting Mr. **** a $200 referral fee.
Lastly, we would like to add that Dane Lynch is no longer employed with us.
If Mr. **** would like to refer any other customer, we would be more than happy to honor our referral program in the future.
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) If this wasn't a genuine referral why did the manager and Dane the sales person sign off on the paper needed for the cashier to put in the file? Why did it have to come to this point after weeks of followup to be told it wasn't a genuine referral? Why did the bird dog/referral manager not know it wasn't a genuine referral and blamed it on the paper not being in the file, yet offered me $100 hoping I would just go away? Once a complaint gets filed now they have all the answers or it isn't a genuine referral? I can't make this stuff up, I was shown a computer screen that day, with the manager sitting at his desk, the salesman telling me that all of the red X's on the screen were banks that declined financing my daughter and suggested he could get the wheels greased for $225 that he had a in at the bank. Sounds to me this isn't the first time it happened that I wasn't the first as it was pretty well orchestrated from front to back of the house. I will not accept this answer as employers should be held responsible for the acts committed by their employees behavior. I will not refer another buyer to this Automotive group, I want my $200 as promised by their staff as it was their idea to do so, and the paper was signed by both the manager and the sales person on that day. Sounds like a scam to me, and I will pursue issue in anyway possible until I get reimbursed.
Final Business Response
In regards to Mr. ***** reponse; As far as we are concerned, a signed request never existed. We did not receive any request initially, or even after the fact, we only learned about the referral request by received Mr. ****'s phone call, which is when we attempted to verify it and it was brought to our attention that this is not a genuine referral.
Rest assured, Autoshow did and does not orchestrate any situation to deceive a customer, nor again do we collect any funds to "grease the wheel" as implied.
Unfortunately, we will not be paying out a referral fee as it has been determined this is not a genuine referral.
Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) This is so unprofessional for any organization to act like this. It's almost as if I am being called a liar, like I made this whole thing up. I didn't make it up and I have my daughter as a witness. It isn't even about the money any more as much as it has to do with principal at this point. I now have everything in writing as filing this action with the BBB. This will not be the end of this claim I can promise you that.
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