Business ProfileforMonark Premium Appliance Co.

Date of purchase: 5-17-2021 , sales quote #********, We ordered appliances through them as this is whom our builder used and they would hold appliances until home was finished. We had to pay in full for all items when order was placed. I was told in December per an email all items were received by them & in the warehouse for delivery except the stove and stove hood which would be in Jan, 7 2022. We we notified by the builder the store in ******** was not answering calls and thought to be closed. They did close and NEVER NOTIFIED **, I then call ******************** store in which they said we will honor and take care of your order. In October they did deliver part of the order. I asked where my stove and hood for stove was and they said it was still in the warehouse and they had to deliver another day. I called a week later to get a delivery date, they then said it was not in and would be in December 16, 2022. I said this has been on order since May of 2021, and I have an email saying it would be in last January. I don't believe you, and they said well it is true and we will have yours in December. I called last Friday to discuss delivery again and no answer. I also send an email &. no reply yet. I seen on line it now says this location is closed as well! I now believe they have closed and owe me for the Stove $3678.00, & $395.00, plus tax. for these two items we have not received and don't believe they will ever deliver! NOT HAPPY WITH THIS COMPANY , CLOSING NEVER TELLING THE CUSTOMER TO MAKE ARRANGEMENTS TO DELIVER . NOT RETURNING CALLS, EMAILS ETC.