Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Simple WiFi has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSimple WiFi

            Antenna

            Contact Information

            9500 NW 12th St Ste 5

            Doral, FL 33172-2830

            Visit Website
            Email this Business
            (305) 798-8505

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            9500 NW 12th St Ste 5, Doral, FL 33172-2830
            Email this Business
            BBB File Opened:
            12/30/2010
            Years in Business:
            13
            Business Started:
            8/3/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 723808-2 for this business, issued by Miami-Dade Tax Collector

            These agencies may include:

            Miami-Dade Tax Collector

            140 W Flagler Street, 1st Flr

            Miami FL 33130

            (305) 375-5452

            https://www.miamidade.gov

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Internet Wireless LLC
            Business Management
            • Mr. Raul G Pla, Owner
            Contact Information

            Principal

            • Mr. Raul G Pla, Owner

            Customer Contact

            • Mr. Raul G Pla, Owner
            Additional Contact Information

            Fax Numbers

            • (305) 471-9520
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/08/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I purchased a product (pifi Long range wifi repeater system) from Simple Wifi in December of 2022. I received no notification from the website of my purchase order or shipment until an order has been delivered email on January 18th. I had already attempted to contact the company on January 10th and 12th via phone and email to request cancellation of the order but was unable to get a response (due to never receiving confirmation email). I was very worried I had been scammed as I had noticed a fraudulent alert email from my bank that had went into my junk email. Following the package delivery (still unopened to ensure I can get my refund), I have tried again weekly to contact the company via email and phone (without any response) to request to return the package for a refund. I am within the return window for the product, but have been unable to get any support from customer service. It is a substantial sum (right under 500$ dollars). They advertise customer support via phone and email. Yet they have been unable/unwilling to respond to my request. In addition, if you request support via their website by filling out the contact us box - a copy is not emailed to you to provide documentation. There is also no way to leave a voicemail and request a call back. The last time, I realized this and have begun emailing from my phone in order to have proof via screenshots.
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jeff M

            10/18/2022

            I think that Simple WiFi is a scam, and if it is not, they have the worst customer service of any business that I have ever dealt with. I received my equipment fine, but there is no customer service help. The phone number that they provide is a message, and neither of the email addresses that they show on their website appear to work. (Because no none responds or you get the email back saying that it cannot be delivered because there is no such address) I have tried for 3 weeks to get some help configuring my PiFi. I have not been able to contact anyone from this company by phone or by email. i have seen reviews where the company blames people for calling the wrong number, well I have been calling the number provided. because I cannot get any help, I have a $500.00 router and a couple antennas. The app Tether is also no help and seems to contradict the instructions that come with the PiFi. I cannot understand how Simple WiFi is still in business. I guess the customer reviews that they show on the website are positive because thee buyers never needed to speak with anyone. Warning, if you buy this equipment, you may be on your own when it comes time to set it up; I am. Buyer Beware!
            Read 1 More Customer Review

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.