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Consumer Complaints

BBB Accredited Business since 09/03/2010

Prive Jets, LLC

Phone: (305) 917-1600Fax: (866) 209-7148

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
11/25/2013Billing / Collection Issues | Read Complaint Details
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Complaint
Negligence in reflecting actual currency in final bill. Actual Quote by sales dept ******** ********* was in CAD.
Oct 3, Official quoted accepted by us (cllient) CAD$39,475.00 for charter flight.

Prive jets Billed us $39,597.82 without stating currency they wanted so logically a person generally pay their bills as per currency in their quotation or as per the bill.

We remitted CAD$39,597.82 via wire transfer in FULL on Oct 18, 2013. Only to be told a few days later they wanted it in USD , so we were charged a difference of $2,508.62 USD for their negligence in stating currency.

They have admitted that it was their negligence as they assumed all "$" means USD!! Which anyone who has travelled knows that the "$" is not unique to United States of America. For example, Canada uses it, Singapore uses it etc... they just claimed they did not know .

There is no reason why a client should be punished for the vendor's wrong doing. This is action without consequences. A bill is a bill and it was indeed paid in FULL. If they made a mistake, the proper action is to take responsiblity and absorb that loss.

Thank you for your attention and look forward to hearing from you. I would like CEO ***** ******** to be aware of this issue if possible, kindly copy him on this complaint. I request for the unauthorized charge of USD$2,508.62 USD on my visa to be refunded.

Desired Settlement
I would just like my $2,508.62 USD refunded to me. Thank you.

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Aircraft Charter, Rental & Lease

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.