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Customer Reviews Summary
2 Customer Reviews on Direct A/C & Refrigeration, Inc.
I am the customer that wrote a negative review about this company earlier stating that I believed they were trying to get me to buy a new compressor when it was not really broken and I had another company come by and fix it. Since then I have spoken to the owner, ****, and would like to amend my review. After speaking about the work the tech **** did, we agreed that nothing was done on purpose to try to rip us off but that **** should have handled the situation differently.
Instead of telling me that I had to buy a new compressor, and leaving my to try to turn the unit on later after giving time to cool off, **** should have offered to come by later to fix it. The owner and I agreed that the way **** handled the situation could very easily give me the impression he was more interested in selling me a new compressor than fixing the one I have.
**** assured me that he works hard to build and maintain relationships with his clients and that if he ever found out one of his people was trying to rip off a client the tech would be fired. I believe him and am updating my review. Also, **** offered me a credit for the time and aggravasion this caused me and my family. I would use these guys again in the future.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
On Sunday our AC unit was leaking water. We called Direct Air Conditioning and they sent repairman, ****, over within an hour. He tells us that he can do band aid fix by cleaning the line, but to properly fix issue he needs to clean coils and to do that he would come back Monday. We agree to clean coils and negotiate a price of $515 ($95 for visit + $420 for coil cleaning). Originally he was going to charge us $95 + $420 + $170 (for cleaning line), but agreed to knock out charge for cleaning line if we paid everything up front.
He comes back Monday and does all the coil work. Then, at the end, when we're sitting down to do the paperwork, he casually says, "Oh your compressor is not working. I'm going to try to fix it but I don't know if I can." He explains why it wasn't working; says the unit is cheap; says that this should never happen when wervicing and AC unit. He's quick to get me a quote for fixing the compressor: $850 for labor since his office tells hom compressor is under warranty.
We get him out of there. Call another company, **** *** **** they come over and had compressor working in 5 min. They said one of the lines was closed, they openned it back up.
Did I mention that throughout this entire thing the repairman, ****, sees that I have a 5 month old baby at home. I really hate to assume the worst but best case senario is that **** just doesn't know what he's doing and didn't know how to fix compressor. Worst case senario is he and the company wanted to hit us up for $850 to fix a compressor that was never broken. Either way the company gets F marks.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
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*Direct A/C & Refrigeration, Inc. is in this range.
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