BBB Business Review

This Business is not BBB Accredited

Black Hills Federal Credit Union

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(605) 718-1818View Additional Phone Numbers225 Main St, Rapid CitySD 57701-2835http://www.blackhillsfcu.org

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BBB Accreditation

Black Hills Federal Credit Union is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Black Hills Federal Credit Union's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Black Hills Federal Credit Union

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/21/2013Problems with Product / Service | Read Complaint Details
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Complaint
I cannot even make a payment from an outside institution without being charged a fee or going to a separate credit union.
I have a credit card with Black Hills Credit Union. It has a **** dollar balance. Recently I earned some money and wanted to pay it off in its entirety. I do not live where the credit union is based, which is ************. I live in ***********. I went to the website to make a payment from my *********** checking account here. Much to my surprise, I could not do it. I thought this odd since EVERY OTHER bank I have ever been with, not to mention paying phone bills, electric bills, gas bills, etc all can take money from my checking account with ease. Aparently the credit union, a BANK, is unable to perform this simple task.

I called the Credit Union, sure that I was just making a mistake. I was informed by several people there, all of whom were nice and just doing their jobs, that indeed it is true. If I want to make a payment to my account at the credit union, they, as a financial institution cannot receive money from an outside source!!!

At this stage I feel I must reiterate that even the poorest website online can accept payments from a checking account. How odd that a BANK cannot. But we will come back to that....

I was given two options. First I could randomly go around the city until I found another Credit Union near me that was on the "Sharing Program". They could then take the money and I could have it put into my account in ************. Hmmm. So this entails finding a credit union near me (I called two before found one that was on the sharing program), going to a bank I am not affiliated with and making a deposit. Oh wait, I forgot, first I would have to go to ***********, get cash out and then take that to the bank, which I dont bank at, to make the deposite. Sounds like a real winner of an idea and VERY CUSTOMER FRIENDLY. Way to go BHFCU.

My second option was that I pay BHFCU ** dollars to debit my account since they are so far behind the rest of the developing world, they do not have the capabilities that most ** dollar websites have of taking money from a checking account. Now get this. Its not ** dollars to debit my account of ****. It is going to cost me ** dollars, it will cost me ** dollars for every ***. So to pay my own bill it would cost me almost *** dollars to pay my bill.

Oops, there was a third option. I could sign up for bill pay, then sign up for transfer between accounts and link my *********** account to the credit union and thus make the transfer. Sounds good right? Oops, didnt mention that I have to wait two business days for the "pending confirmation" then I have to wait while they send two test deposits and withdrawls to my account, then I have to verify those, then I can make a deposit. Pain in the *** but okay, right? Wrong. I wanted to pay off my card, which was *******. Sorry, cant do that. I can only transfer ***, or I face another fee.

Summery: I have never seen a poorer, more un-user friendly website in my life. One that literally sets up road blocks at every turn when it comes to simply trying to make a payment. One that is so far behind the rest of the internet world it is crazy. A bank that cannot take money from my checking account.

How sad.

Desired Settlement
t would be nice if this bank joined the rest of the universe and allowed payments to be made to credit cards from checking accounts. I have three other credit cards that I pay through my *********** checking account. Each takes me about 30 seconds to make a payment.

Business Response /* (**00, 5, 2013/**/07) */
Contact Name and Title: ****** ***** Manager
Contact Phone: ************ X ****
Contact Email: *****************
***************



Dear ****,

I apologize for the inconvenience you experienced while trying to make a same-day payment to your BHFCU **** recently. Unfortunately, at this time, we do not have the ability to take an account number over the phone to debit another institution, referred to as ACH Origination. We are looking into ACH Origination; however, we are not yet fully-equipped to offer this service. The options available in your current situation would be doing a cash advance at a Shared Branching location in your area, a payment over the phone using another debit/credit card for a $** fee per $*** transaction, or making a payment through your other institution's online bill pay. You can set up your accounts for "Account to Account" transfer through our online banking; however, the verification process may take a few days, and there are daily transaction limits set by our online banking provider. Our Shared Branching locations can be accessed through online banking, or by using our mobile banking application.

One option we have coming soon is Remote Deposit Capture. This will allow you to take a picture of a check with your cell phone using our mobile banking application, and the funds will be deposited into your BHFCU account. In this recent situation as an example, you would be able to take a picture of a check written from your *********** account and deposit the funds into your BHFCU share account to make your **** payment. This service will be coming out sometime in ********. There may be possible hold procedures which have not been finalized yet; however, if you have any questions after Remote Deposit Capture is released, please feel free to contact me.

I have tried to contact you by phone and have left messages this past week in an effort to discuss your options in more detail. If you have any further questions or concerns, please feel free to contact me directly at ************ ext. ****.

I appreciate your feedback, as we are always looking for ways to offer convenient services to our members.

Sincerely,




****** *****
Call Center Manager
Black Hills Federal Credit Union

Industry Comparison| Chart

Credit Unions, Real Estate Services, Mortgage Brokers, Loans, Financing, Banking Services

Additional Information

top
BBB file opened: 09/03/2003Business started: 03/19/1941
Type of Entity

Not For Profit Organization

Contact Information
Principal: Ms. DeeAnn Dietrich (Vice President of Consumer Loans)
Business Category

Credit Unions, Real Estate Services, Mortgage Brokers, Loans, Financing, Banking Services

Products & Services

This company is a credit union that offers banking and financial services.

Map & Directions

Map & Directions

Address for Black Hills Federal Credit Union

225 Main St

Rapid City, SD 57701-2835

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Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Nebraska, South Dakota, The Kansas Plains and Southwest Iowa. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Black Hills Federal Credit Union is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 482-2428
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Credit Unions

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BBB Customer Review Rating plus BBB Rating Overview


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Customer Review Experience Value
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Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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