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BBB Accredited Business since
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This company provides new and used sales of heavy trucks as well as service and parts for heavy trucks and autos.
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A BBB Accredited Business since
BBB has determined that Schow's, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Schow's, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Motor Vehicles
120 State Street, Montpelier VT 05603-0001
Type of Entity
Business ManagementMr. Donald Schow, Owner/President
TRUCK DEALERS TRUCK EQUIPMENT & PARTS AUTO REPAIR & SERVICE TRUCK REPAIR & SERVICE
Service AreaEastern Idaho
323 E. 8th St.
Rupert, ID 83350 Directions
P.O. Box 94
Rupert, ID 83350 (208) 436-3755
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Schows trucking center in Idaho falls have replaced a starter that was still under warranty. I was told that I would get a reimbursement of the starter and repair in a "couple of weeks." It has been over a year and I haven't heard from Schow's. I was told that the warranty claim would be refunded into my credit card account but things change over a year so Schows truck center told me a year later that they would send me a check and they claim they did and that I would receive it 4 business days later. 3 weeks later, I called them back and told them I did not receive the check. Then they told me that they canceled the check since no one cashed it in. (Seems suspicious). To this day, I have not received the warranty claim.It seems to me that they know commercial trucks are always on the move and have no time to deal with issues like this. I want to put a stop to this. Makes you think who else they do this to.
Desired Settlement: I want them to send the warranty claim they promised for the replacement of the starter.
We are writing in response to the complaint about our business submitted by a customer. This issue has been resolved to the best of our knowledge.
According to our records we replaced a starter on the customer’s vehicle on December 13, 2011. Almost a year later to the day on December 12, 2012, the vehicle came back to our shop with a warranty issue on the starter. We replaced the starter and the customer paid for the repair pending warranty reimbursement from the vendor. We discussed reimbursing the customer for the repair after warranty approval was authorized.
We agree with the customer that there was a delay in providing the reimbursement for the warranty repair. In most circumstances with a warranty repair a 90 day period should be sufficient for our company to submit the warranty claim and for the vendor to receive the defective product and determine whether the product was defective. The period for this warranty return, analysis and reimbursement to the customer exceeded this time frame and we apologize for the delay.
We disagree with the customer’s claim that it had been over a year since they had heard from our company. As mentioned above the customer’s vehicle was in our shop in December 2012. We issued a refund check on August 19, 2013. This complaint was created on August 29, 2013 and the check cleared our bank on September 3, 2013.
Nevertheless, we apologize to the customer for the delay in reimbursement and trust the matter has been resolved. It is not our business practice for this to occur and we thank you for making us aware of this complaint.
Please contact us with any questions regarding this matter.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.