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BBB Accredited Business sinceAdditional Locations
Phone: (208) 886-2297 Fax: (208) 886-2042 403 S. Rail Street West , Shoshone, ID 83352
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A BBB Accredited Business since
BBB has determined that Sweet's Sewer Drain & Cleaning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Idaho Division of Building Safety
1090 E. Watertower Street, Suite 150, Meridian ID 83642
Phone Number: 800-955-3044
Fax Number: 877-810-2840
Type of Entity
Business ManagementMr. Dave Patterson, Owner
Septic Tanks & Systems Contractors & Dealers Sewer Contractors Septic Tanks & Systems Cleaning Plumbers Plumbing Drains & Sewer Cleaning
Alternate Business NamesSweet's Excavation Sweet's Portable Waste Service Sweet's Septic Tank & Backhoe Service
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Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I was given an estimate for replacing a water pipe of 1385.85 with a separate estimate of 1350.00 for redoing the bathroom floor in tile. I opted to just have the waterline replace. I was told a portapotty would be delivered as a courtesy since the repair would require the toilet being removed. The bill I received has an additional 720.00 for accessing the plumbing and 477.50 for misc. parts and portapotty. I have spoke with Dave P********, the owner, and he said the amount is correct. I paid 1500.00 as a deposit. The plumbing repair estimate was 1385.85, permit &inspection was 250.00. I don't feel I owe an additional 1187.50. I would be glad to provide any more information you may need. Thank you
Desired Settlement: Credit the 477.50 for misc parts and the 720.00 for accessing and consider my bill paid in full.
Business Response: The estimate that she signed and agreed to was for a total of $2985.85 broke down like this Replace hot water line to kitchen sink and tie into existing plumbing Barring any unforeseen problems for a total of $1385.85. Accessing/re do bathroom floor in tile for a total of $1350.00. Permit and inspection fees for a total of $250.00. The only part of the job that did not get completed was the actual tile being installed which goes for around $15.00 per square foot for a total of around 30 square feet that needed done which would be around $450.00 so I told her that I would take $450.00 off from the $2985.85 and she could take care of the tile or I would be willing to come and install the tile as agreed in our estimate and she would pay the full estimate amount of $2985.85. The point is all the rest of the work was done as agreed besides the tile and I do not think she understands that in the $1350.00 for accessing/re do bathroom floor in tile that we still had to access and put wood back on the floor the rest is for the tile work.
Business Response: The only accessing we would need to do is accessing to get to the plumbing. This is my final offer I will take $600.00 off the original estimate of $2985.85 for a total of $2385.85 due now or I will come and finish the job as agreed on estimate. I will not be responding to any more BBB complaints to this matter. Please call to schedule work to get completed or pay your bill. If I do not hear from you with in 10 days I am turning you over to my attorney.