BBB Business Review

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This business is not BBB accredited.

ARI, LLC

Phone: (208) 350-1008 Fax: (208) 455-7770 13788 Maravilla St., Caldwell, ID 83607


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Description

This company provides roofing inspection/consulting services assisting homeowners with insurance claims.  The company acts as a intermediary assisting the homeowner in qualifying for insurance repair or re-roofing services.  ARI does not perform the roofing services, but provides subcontractors who have gone through their vetting process including verification of building permits, registration and licensing.    

BBB suggests you read and understand all conditions of the contract.  Get all information in writing including the roofing contractors information, warranty services provided, contact information  and verification of their contractors registration.


BBB Accreditation

On 8/20/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1B. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB.
  • 8A. Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for ARI, LLC include:

  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for ARI, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

9 Customer Reviews on ARI, LLC
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 9

Additional Information

BBB file opened: April 15, 2013 Business started: 04/06/2012 in UT Business started locally: 10/01/2012
Type of Entity

Limited Liability Company (LLC)

Contact Information
Principal: Mr. Chuck Hall, Owner
Business Category

ROOFING CONTRACTORS ROOFING SERVICE CONSULTANTS

Hours of Operation
Sunday through Saturday: 8AM-9PM
Method(s) of Payment
Cash, Credit Cards and Checks
Service Area
Treasure Valley & surrounding areas.
Products & Services

Do Your Research Check with friends, neighbors, or co-workers who’ve used a contractor If you can, take a look at the work done and ask about their experience. Look at sites you trust that post ratings and reviews Do people seem to have similar experiences, good or bad? You also can check out a contractor’s online reputation by searching for the company’s name with words like “scam,” “rip-off,” or “complaint.” Find out how long they’ve been in business Look for an established company whose record and reputation you can check out. Check for qualifications, like licensing Many states, but not all, require contractors to be licensed and/or bonded. Check with your local building department or consumer protection agency to find out about licensing requirements in your area. Licensing can range from simple registration to a detailed qualification process. If your state or locality has licensing laws, make sure the contractor’s license is current.


Customer Review Rating plus BBB Rating Summary

ARI, LLC has received 3.88 out of 5 stars based on 9 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
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The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Snake River Region. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.