BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Meadow Lake Village

Phone: (208) 888-2277 4037 Clocktower Lane, Meridian, ID 83642


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Meadow Lake Village
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 02, 2003 Business started: 01/01/1980 Business started locally: 01/01/1980
Business Management
Ms. Tami Cuthill, Human Resource Director
Contact Information
Principal: Ms. Tami Cuthill, Human Resource Director
Business Category

RETIREMENT & LIFE CARE COM/HOMES

Government Action

Wasden: Meadow Lake Village Reaches Agreement Regarding Fee Increases (Boise) - Meadow Lake Village, a Meridian senior retirement community, reached a legal settlement with the Attorney General's Office resolving allegations that Idahoans were misled regarding future increases in annual fees when purchasing their interest in the community, Attorney General Lawrence Wasden said. "Idahoans are entitled, under Idaho law, to receive truthful and accurate information regarding the annual fees associated with living in their retirement community," Attorney General Wasden said. "This settlement allows the residents of Meadow Lake Village peace of mind that they will be receiving an accurate and fair accounting of any future increases." Some Meadow Lake Village residents complained to Wasden's office that Meadow Lake Village's sales agents said its fee increases were calculated pursuant to the cost of living index or the annual rate of inflation. This contradicts the fee provision in the residents' written contract, which gives Meadow Lake Village broad discretion to raise fees. In some cases, cottage residents saw their fees increase more than 50 percent in two years. The settlement agreement requires Meadow Lake Village to offer certain cottage residents the opportunity to modify their original fee contracts and limit future increases to five percent each year. Meadow Lake Village also must modify its business practices to ensure that its sales agents understand the company's service fee policies and do not misrepresent these policies to potential residents. The affiliate company of Meadow Lake Village, Touchmark, operates similar communities in eight states and in Alberta, Canada. The Meridian community includes independent living cottages and apartments, as well as assisted living facilities. Both Touchmark and Meadow Lake Village cooperated with the Attorney General during his inquiry.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Snake River Region. Businesses may engage in more than one type of business.
May we have 30-seconds of your time for a two-question survey?
This survey does not collect personally identifiable information
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.