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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that KNG, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for KNG, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMatthew K McDonagh, CEO Ms. Juile Wood, CEO
RESTAURANT EQUIPMENT & SUPPLIES
Hours of Operation
|Monday through Friday: 7AM-5:30PM|
2102 E. Karcher Rd.
Nampa, ID 83687 (208) 318-0188 Directions
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Types of Complaints Handled by BBB
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- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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Additional Phone Numbers
- (800) 888-6368(Phone)
Additional Email Addresses
- - Customer Service
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I ordered Chef pants from this company and didn't receive them only to find out they were sent to the wrong address. I have called the company on numerous occasions and they have yet to call me back! I want the pants that I ordered or I want my money back!
Desired Settlement: I would like the pants that I ordered or a full refund.
In response to the complaint reference*** *******, KNG is sincerely sorry that this customer believes the incorrect address was KNG's fault.
Problems with Product/Service
Read Complaint Details
Complaint: I recently ordered kids aprons for my daughter's party. I ordered them online and the description said that they are 6 in a package for $3.36. Knowing that, I ordered a qty of 6 which would make the total qty 36 and I was charged $26.16 including shipping. When I received the package, there was only 6 in the package. My husband called KNG to figure out where the rest of the aprons were and the woman said that they have received many complaints from people misunderstanding the description and that there is not in fact 6 in a package. My husband said thank you and ended the call so that we could figure out what we were going to do now that we had no aprons. We decided to get them elsewhere for a MUCH better price. I then called the following day to ask for my shipping costs to return the item to be refunded and they would not refund my shipping costs. I tried to explain that it was their error and not mine and they still wouldn't return my shipping costs. I feel that I should not have to pay to return the item when it is clearly not my fault and the product is being misrepresented. I would really like a shipping label sent to me so that I can return the 6 aprons.
Desired Settlement: I would like KNG to send me a return label so that I can return the aprons
Consumer Response: My name is ****** ********. Complaint number *******. Just wanted to let you know that the company KNG contacted me and the conflict is resolved. They sent me a return label (what I was asking for) and there is no need for any further assistance.