This business is not BBB accredited.

Mountain River Plumbing, Inc

Phone: (208) 232-9330 360 Valleyview Dr., Pocatello, ID 83204


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Description

This company provides plumbing, concrete replacement/raising and excavation services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mountain River Plumbing, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mountain River Plumbing, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 24, 2005 Business started: 01/25/2002 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Division of Building Safety
1090 E Watertower St., Meridian ID 83642
www.dbs.idaho.gov
Phone Number: (208) 334-3950
jrayne@dbs.idaho.gov

Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
https://secure.ibol.idaho.gov/IBOL/Home.aspx
Phone Number: (208) 334-3233

Type of Entity

Corporation

Business Management
Mr. Will Gardner, President
Contact Information
Principal: Mr. Will Gardner, President
Business Category

PLUMBING CONTRACTORS CONCRETE REPAIR/LEVELING CONCRETE CONTRACTORS EXCAVATING CONTRACTORS

Hours of Operation
Monday through Friday: 8AM-5PM
Service Area
Southeast Idaho

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    360 Valleyview Dr.

    Pocatello, ID 83204 (208) 232-9330

This survey does not collect personally identifiable information
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Job was bid at $150.00 to excavate pathway!1/2 ton of top soil was promised at time of bid. Job was done 9/4/2014. Before the contractors leftA 1/2 of ton of dirt was clearly not enough! They promised that they would just drop of another1/2 ton in a coupleOf hours and they never showed. Phone call after phone call and manyMessages left for the owner Fri-Sat. They just showed up (9/9/2014)to see if I needed more dirt. The project was to be completed that Saturday however, I recieved no return call from, Will, the owner. I just called him as I had spent a lot of money on bags of soil and he was rude, made excused and is unwilling to rectify the problem. I feel taken advantage of and feel they Stole the money because the problem was not solved and they did not finish the job.

Desired Settlement: Refund

Business Response: I called and talked to the customer the day I recieved your email. He agreed it was a mis understanding. We took him more dirt on monday  even though it wasnt in the original quote and he said we were to late. I refunded him 50.00 and he seemed happy with that.

Will gardner