This business is not BBB accredited.
Phone: (208) 871-9113 813 N 20th St, Boise, ID 83702
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This company provides water heaters service/repair, drain cleaning, sewer line inspections/repair/replacement, water line repair/replacement, sump pump installation/repair, in-house water line and drainage line repair/installation.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Hyde Park Plumbing, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeff Naumann, Owner
Plumbers Plumbing Drains & Sewer Cleaning Sewer Inspection Water Heaters - Repairing
Hours of Operation
|24/7 emergency service|
Method(s) of Paymentcash, credit cards, checks
Refund and Exchange PolicyLifetime guarantee on pipe work and 3 year guarantee on everything else including parts.
Service AreaBoise Idaho and the surrounding areas.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
813 N 20th St
Boise, ID 83702 (208) 871-9113 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Hyde Park Plumbing installed 2 water heaters for me on May 6 2014 at my home for $2,352.68 On May 3 2015 I had to inspect the coils on my air conditioner and the gas line that Hyde Park Plumbing installed blocked access to getting the panel off for inspection of my air conditioner coils. I called **** the owner and explained to him that the gas line he put in blocked access to the panel for the air conditioner coils. I said that I expected him to reroute the line since it is blocking access to my panel for my air conditioner coils. He came out 1 week later and checked it out and said that he would not reroute the gas line because it was going to be a lot of work and the work he did was to code and he did nothing wrong. It did not matter that a gas line he put in blocked my access to my air conditioner coils. I feel this is very poor customer service.
Desired Settlement: **** needs to reroute the gas line that is blocking access to my air conditioner coils.
Business Response: My partner and I are the only employees at Hyde Park Plumbing. So we take our reputation very serious. We bend over backwards to make our customers feel that we are worth the money they spend on us. However, we also recognize that some requests are unreasonable; I believe that most of us can relate to that in our own professional lives. The work we provided to **** and his family was comprised of quality workmanship and materials. I made a couple of trips to his home at no charge and spent a good amount of time comings up with several options for his family's needs . Once again at no cost. The gas line that **** is talking about is run in an area in front of the unit at the base. There is no access panel that is being blocked it's not an area that needs to be opened very often or the manufacturer would have made it with an access panel. What we did is standard practice. What **** wants is a preference. Not a necessity. That said I told **** that if he had a second opinion that stated that we had done something inappropriate we would be back to redo the gas line at no charge. If not we would change it at a very reasonable rate.
Better Business Bureau:
Business Response: Hyde Park Plumbing went ahead and contacted a well respected heating and air conditioning business to make sure that we were not mistaken about the position of the gas line. As stated before we fully intended to preform the work John requested if a professional heating and cooling technician thought it nessesary. The technician confirmed that there was no problem with the location of the gas line. He said that the coil compartment rarely needs access or it would have an actual access panel installed. He also said that he considers it to be " part of the job " to have to remove condensate pumps and piping as well as gas lines when faced with replacing the coil ,which is the main reason for getting into that area.
Customer Reviews Summary