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BBB Accredited Business since
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Drake Mechanical provides plumbing, drain cleaning, central vacuum, heating and air conditioning services, from faucets to furnaces and drains to air conditioners and toilets we can handle all of your home or businesses plumbing, heating and air conditioning needs. Drake Mechanical can also handle all of your water softener, water filtration and water heater needs.
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A BBB Accredited Business since
BBB has determined that Drake Mechanical, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Drake Mechanical, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||26|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Nick Drake, President
PLUMBING CONTRACTORS HEATING & AIR CONDITIONING
Products & Services
Drake Mechanical, Inc. sells the following brand(s): American Standard, Beam Central Vacuum, Bryant, Carrier, Kohler, Moen, Price Phister, Rheem, Trane, York
Drake Mechanical, Inc. offers the following product(s): Air Conditioners, Central Vacuums, Faucets, Furnaces, Kitchen Faucets, Lavatories, Shower Valves, Showers, Sinks, Tankless Water Heaters, Toilets, Water Filtration, Water Heaters, Water Softeners
Hours of Operation
|24/7/365 Emergency Service|
Refund and Exchange PolicyPlumbing Warranty
Drake Mechanical has a 100% satisfaction Guarantee associated with all the work they do. New parts and installations have a 1 year guarantee associated with them from the date of installation.
Air Condition and Heating Warranty
Drake Mechanical has a 100% satisfaction guarantee and a True 1 Year Test drive on all Bryant Heating and Air Conditioning Equipment, if you are not 100% satisfied with your new York Heating and Air Conditioning equipment in the first year they will buy it back. Warranty is Manufacturers warranty.
Service AreaBoise Idaho and the surrounding area.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5551 W Gowen Rd
Boise, ID 83709 (208) 362-6200 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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Additional Phone Numbers
- (208) 468-9919(Phone)
- (208) 362-2806 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We had Drake come out to fix a gas fireplace that wasn't working. They said they fixed the problem and left and approximately four hours later I left to go to the store and came back to smell a gas leak. I called them and told them there was a problem and it took over two hours for the on-call person to call me back, at no point did they ever tell me to ventilate my house or turn off the gas or how to turn off the gas. I figured that out on my own, after my one-year-old daughter was exposed to a gas leak for over four hours. They came and said they repaired the gas leak the next morning, about an hour later I could still smell gas I called them and complained and was told a manager would call me this was on a Saturday. Nobody called. The following Thursday my husband called them and again they said a repairman out for the third time. The fireplace was not fixed our gas was turned off again and the repairman stated they would call the next day with a solution. No one called us back is been four days. I have called them several times and requested a refund I am told someone will call me back and no one returns my calls. I cannot believe that they cannot take a gas leak that they caused seriously, they will not refund our money or return our calls. I want a refund so I can get my fireplace fixed and I want to know what laws if any were broken by causing a gas leak and not fixing it this seems incredibly dangerous and it doesn't seem like anybody cares.
Desired Settlement: I would like a refund of the money that we spent and I would like to know what they plan on doing for the future if they cause a gas leak if it could potentially harm somebody.
In regards to your concerns and question about the service for your gas fireplace, I have spoken to both
I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The second tech that came out DID say there was a gas leak! He DID NOT fix it.the original repair DID NOT fix the problem so what is the point of the repair and I was there was ***** told **** that the igniter was not the problem so we essentially paid for a service we didn't need. On top of that ***** NEVER quoted us a price. As far as being sick on the 4th and 5th I also called in JANUARY and was also never called back. Bottom line we didn't have a gas leak you came out and now we have a leak and a still broken fireplace. You did not fix ANYTHING.
I am so unsatisfied with this entire situation! I do not accept any of this!
**** ****** Yes, I agree with you that before Drake arrived on site you did not have a noticeable gas leak in your
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
We will accept the refund of the labor hours and I will accept that with the BBB. My biggest upset was how no one seemed to care. I did contact the gas company and we do still have a leak. I will have them repair it so we can hopefully use our fireplace in the future.
|9/19/2013||Billing/Collection Issues | Complaint Details Unavailable|
Read Complaint Details
Complaint: I called Drake Mechanical on ********* ***** *** **** to put in a service call for my home heater. It was an answering service. I specifically said I did not want an after-hours service call, because I didn't want the expense. I told her it was not an emergency and to just have a Drake Mechanical service tech call me on Monday morning. My wife received a call Monday morning and the tech said he would be there at 3PM. When he finally arrived at 5:30PM, I showed him the condensate trap on the heater that was cracked and leaking. He freaked out and said "You said it was your water heater! I'm not a water heater guy. I will call you in a heater guy." Still not wanting to pay after-hours charges, "I said, well I don't want to pay for an after-hours service call. First of all, you are 2.5 hours late, which isn't my fault. Secondly, your answering service obviously wrote down 'water heater' rather than 'heater'. That also isn't my fault and you might want to train them." The service tech then said he would call his service manager and insure I wouldn't get charged after-hours prices. Finally, at 7:30, the on-call service tech showed up (telling me that his manager told him not to charge me after-hours prices)...after driving from Parma on a previous call. That also is not my fault. I showed him the cracked condensate trap and where it was leaking. He took cell phone pictures of the part and told me he would pick it up in the morning and replace it in about 15 minutes. The next morning he showed up and replaced the part, which he said was about $33.00. He then proceeded to write my wife a bill for $193.92, which she naively signed and wrote a check for.Disgruntled about a $160 labor charge for 15 minutes of work on something I had already diagnosed the cause of is a gross over-charge in my opinion. I mean...that is $640/hour. When I called to complain, the service manager said he had 2 hours of after-hours charge built into the bill...and that they actually under-charged me. Well, I had repeatedly established that I did not want after-hours service. Is business so bad that you have to screw your customers into paying extra? I will never do business with Drake Mechanical again.
Desired Settlement: Drake Mechanical says one thing and does another when it comes to billing. Their service manager is obviously not in touch with his techs in the field. Requesting Refund
The original call came in through our service stating water coming out of heating unit, it's been like this for a month. **** our Administrative Assistant called and talked to **** ********, ****** wife Monday morning. **** informed Iana that her water heater was leaking; she was informed that we would send out a Plumber and the appointment was set up for after 3:00pm. (Here at Drake Mechanical we do not set up exact times). When our Plumber arrived and found that it was the Furnace, he called the on-call heating Technician who showed up on his way back from his last call of the day in Parma. Upon arrival he found the condensate trap cracked as the customer stated, as it was after hours and all the wholesale houses were closed. The Technician told them he would pick up the part in the morning and come back and make the repair. Upon arrival he gave the price to repair to ****, in which time she signed the service ticket giving authorization to proceed with work. The repair was made and Jody signed the service ticket accepting the work performed and wrote out a check. We charged no After Hour Charges.
When **** left a message on my voicemail, I called him back at 8:00am the next morning. I tried to explain our policies that we are a Flat Rate company he didn’t want to hear it. I then tried to explain the fact I had two hours labor plus materials and that was a fair price along with the fact his wife had ok'd the work and price. His response was **** You Guy’s and I'm going to Slander Your Name all over the Internet then hung up.
We always try and work with customers that are upset. But the price that was given was fare and in line with industry standards. When a customer explodes and uses profanity and hangs up, it is very hard to reason with them.
PLUMBING ' HEATING - BOILER WORK
Problems with Product/Service
Read Complaint Details
Complaint: On November 6th Drakes Heating and Cooling came out to the home we are renting to look at our furnace. It turned out that the furnace needed to be re-placed so they contacted my Land Lord and got approval to replace it. After replacing the furnace on a Friday, we kept noticing a weird smell in the house the next day we all had headaches and actually ended up leaving to go to our cabin for the weekend and on Sunday when I arrived home it was apparent that the house was filling up with gas all weekend, I called Drake they came out and found that they did not screw one of the bolts tight enough and it caused a gas leak in the house. After they fixed it we waited to re-enter the home for a few hours but kept noticing that the fan to the furnace was always blowing. I thought it was something that was supposed to be like that but when my bill for December hit my power bill had doubled. I then called Drake again and when they came out they had said the unit was wired wrong and it was definitely the reason why are power bill doubled the fan was running constant. I called there office approx. a week later mind you this is right after Christmas so we had been dealing with furnace problems for over a month and I asked for a reimbursement for our power bill for that month due to there error. I never got a call back and I tried to get a hold of the manager 4 times and was always sent to his voice mail or left a message with the receptionist. I feel that the service we were given not only was poor and could have killed us with the gas leak but also cost us an additional $74 dollars during Christmas that was unnecessary.
Desired Settlement: I would like a reimbursement of $74 for the over usage on my power bill.
Here at Drake Mechanical we always try and work with our customers at the time of any issues. Our policy is to work with the property owner directly on any service request. We only contact the renters for access in performing the work. We always strive to do the best quality of work but on occasion we are human and do make a mistake. The furnace was installed on November 9"' 2012. The gas leak in question was at a compression fitting on the furnace and at the time of installation using excepted leak Search standards, no leak was found. As soon as we heard about this issue we responded and fixed the problem. The Blower not shutting off was due to a short in the low voltage wiring on the back of the thermostat, in which we had to rewire the thermostat. This was fixed on the 18th of December. We would have responded sooner if we