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BBB Accredited Business since
Phone: (208) 322-4844 Fax: (208) 322-4889 11477 W President Dr, Boise, ID 83713
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A BBB Accredited Business since
BBB has determined that DeBest Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for DeBest Plumbing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Business ManagementMr. Milford Terrell, President
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
11477 W President Dr
Boise, ID 83713 (208) 322-4844 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Plumber came to my residence for a service call to check my gas water heater. We needed it checked because we are selling our home and per our selling contract we needed it serviced and checked by a licensed plumber. They came out for about 30 minutes and said it was fine. As he was leaving we wanted some kind of written description or invoice saying this to prove we had a plumber come out. Once we asked for this he said let me check the water heater again and then "found" a problem with the water heater. The situation felt shady and sent him on his way. I had another plumbing contractor come to my residence and he checked the water heater and said it was in good working condition. They want me to pay an exorbitant service fee $120 for a service call that did not seem truthful or warrant the up selling of services and labor.
Desired Settlement: Service not ethical and recommended solution was not warranted. I do not want feel right paying someone for sketchy service.
On March 31, 2015 our service department received a call from *** ******* stating they were selling their home. They had a home inspector come to the house as part of the sales contract. While inspecting the home, the home inspector had turned the water heater off and when he went to turn it back on it wouldn’t re-light. The home inspector informed *** ******* that a licensed plumber would need to come out to check the water heater.
On April 2, 2015 our service technician arrived at the home of *** *******. Although our technician did get the water heater to function, he found that the gas valve would fail if the wiring was touched. Our technician explained to *** ******* that the gas valve would need to be replaced for the water heater to be in proper working condition. Our technician also recommended that *** ******* change the thermocouple at the same time. It has been our experience that when a gas valve fails, the thermocouple fails a short time later. In an effort to reduce future expenses we recommend the replacement of both parts.
Our technician gave *** ******* the cost of replacing each item and gave him the option of replacing one or both of the items. *** ******* told our technician he would think about what he wanted to do and would call us back.
*** ******* has never been invoiced for the original service visit, called with any concerns regarding the service he received, or requested the work to be completed.
Please feel free to contact me with any questions.
***** ******* ***** ********* *******
DeBest Plumbing, Inc.