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BBB Accredited Business since

Advanced Plumbing & Rooter

Additional Locations

Phone: (208) 542-9666 Fax: (208) 745-5990 4091 E 600 N, Rigby, ID 83442

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company provides a full range of plumbing services, rooter service, water softening and conditioning, sewer drain replacement, lawn sprinkler repair and more.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Advanced Plumbing & Rooter meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Advanced Plumbing & Rooter include:

  • 4 complaint(s) filed against business

Factors that raised the rating for Advanced Plumbing & Rooter include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Advanced Plumbing & Rooter
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: August 24, 2005 Business started: 12/01/2000 in ID Business started locally: 12/01/2000 Business incorporated 12/01/2000 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Division of Building Safety
1090 E Watertower St., Meridian ID 83642
Phone Number: (208) 334-3950

Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
Phone Number: (208) 334-3233

Type of Entity


Business Management
Ms. Angie Salas, President Mrs. Stefanie Taylor, Customer Service Manager
Contact Information
Principal: Ms. Angie Salas, President
Customer Contact: Mrs. Stefanie Taylor, Customer Service Manager
Business Category


Service Area
This company serves Eastern Idaho.
Alternate Business Names
Advanced Plumbing & Mechanical, Inc.

Customer Review Rating plus BBB Rating Summary

Advanced Plumbing & Rooter has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 4091 E 600 N

    Rigby, ID 83442

  • PO Box 249

    Rigby, ID 83442 (208) 745-9406 (208) 785-0692 (208) 542-9666

This survey does not collect personally identifiable information

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/3/2015 Problems with Product/Service
9/29/2014 Problems with Product/Service
6/9/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Quoted work was not performed!Due to soil settlement next to my house the sewer pipe that runs to the septic tank broke. This accelerated the settling in this area which alerted me to the problem. I contacted Advanced Plumbing for a quote to fix the pipe and to compact the soil in the trench so this would not happen again. I was given an acceptable quote so I gave the go ahead to start work. The pipe was quickly and expertly repaired. Some sheetrock was damaged in the process, but since I did not ask for that in the quote I repaired it myself. As soon as the pipe was repaired the trench was backfilled and the worker left. No Compaction was done! Unfortunately, my wife paid the full bill before I could tell her the work was not complete. When I talked to the individual who gave me the quote he told me they don't usually do this and the other guy who did the repairs had compacted it enough by stepping on the soil. When I contacted the company they sent me back to the same guy who then told me that the ground wasn't settling, it was eroding from the broken pipe. This would mean that the broken pipe caused the pipe to break. I was shocked at the complete lack of understanding by a so-called professional. After that call I have received no communication from the company. I am disappointed that this company would take a payment for work that was not performed.

Desired Settlement: I would like either the quoted work to be completed or a partial refund for the portion of work that was not done so that I can pay to have someone else do it.

Business Response: Due to the Memorial Day weekend we had not had a chance to get back with Mr. *******, this issue has now been resolved, we are going back to the job to re-dig, and compact the trench that was dug. W apologize for the delay in communication.

12/26/2013 Problems with Product/Service