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BBB Accredited Business since

A-1 Plumbing

Phone: (208) 376-7473 119 E 42nd St, Boise, ID 83714 http://www.a1plumbingboise.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers plumbing services, bathroom remodeling, pipe leaks repair, hot water heaters, drains and septics for both residential and commerical.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that A-1 Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for A-1 Plumbing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

136 Customer Reviews on A-1 Plumbing
Customer Experience Total Customer Reviews
Positive Experience 122
Neutral Experience 2
Negative Experience 12
Total Customer Reviews 136

Additional Information

BBB file opened: December 01, 1991 Business started: 01/01/1984 in ID Business under new ownership as of: 04/08/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Division of Building Safety
1090 E Watertower St., Meridian ID 83642
http://www.dbs.idaho.gov
Phone Number: (208) 334-3950
jrayne@dbs.idaho.gov

Type of Entity

Sole Proprietorship

Business Management
Mr. Marty Cullen, Owner Mr. Dusty White, Customer Service Manager
Contact Information
Principal: Mr. Marty Cullen, Owner
Business Category

Plumbers

Alternate Business Names
A1 Plumbing MBMC Inc
Additional Information

The operations manager of A-1 Plumbing, Bob Haycock, requests that customers contact him at his number 208-376-7473  prior to filing a complaint with the BBB.


Customer Review Rating plus BBB Rating Summary

A-1 Plumbing has received 4.87 out of 5 stars based on 136 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.