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Billy Bears Painting & Contracting

Phone: (208) 859-7931 Un-Published, Boise, ID 83704


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Description

This company provides painting contractor and handyman services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Billy Bears Painting & Contracting include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Billy Bears Painting & Contracting
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 06, 2012 Business started: 01/01/2002 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
https://secure.ibol.idaho.gov/IBOL/Home.aspx
Phone Number: (208) 334-3233

Type of Entity

Sole Proprietorship

Contact Information
Principal: Mr. William(Billy) Navarro, Owner
Business Category

PAINTING CONTRACTORS HANDYMAN SERVICES

Hours of Operation
Monday through Friday: 7am-7pm
Service Area
Treasure Valley

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    Un-Published

    Boise, ID 83704

This survey does not collect personally identifiable information
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/23/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I signed a contract with Billy Bears to paint my home using ******* ******** ***** ***** on the body and ******* ******** ******** on the trim. It was very explicit that the home was to be back rolled as that is the correct painting process to insure proper distribution of paint. I have now notice many flaws in my paint such as un even coloration, and trim not matching. I called out a neighbor who is a former painter and he informed me that the house was not back rolled at all and that the paint used on my trim was, in fact, not the same colors. I then called out ******* ******** rep who confirmed the trim was not matching. He stated some of the trim looked to be painted by a base white cheap paint such as *****. All lower level trim on the back of the house are painted incorrectly, the shed and some trim on the east side. None of the house was back rolled and the owner, William, will not return my emails. I contacted the employee who actually did the painting and was informed that they did not back roll because they where specifically informed by William not to and told to tell me they did, and that they changed the paint at the end of the job to what they had in the van because William didn't want to have to buy any more. He stated he felt bad about it but didn't want to lose his job by telling me about the issues or by doing it correctly. I was also informed by Billy bears that they where insurded, after they completed the job I found that the insurance had lapsed. Billy Bears has a sticker on the side of his van stating he's BBB accredited which is one of the reasons I chose him. He is, in fact, not BBB accredited based on BBB site.

Desired Settlement: $1500 refund so I can hire another painter to fix the job. Do to a lack of integrity and deceitful, unethical practices I DO NOT want Billy Bears to step foot on my property again.

Business Response:

We have spoken to the customer and have resolved this.  We will be going to the customers house this week and fix issues.