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The Snake River Region

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BBB Accredited Business since

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Description

Foxwebstores.com is an online company that sells products including airbeds, above ground pools, duffle bags, rubber boats and wave boards.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fox Webstores meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Fox Webstores include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 12 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 9
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Fox Webstores
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

top
BBB file opened: December 12, 2005 Business started: 01/23/2006 in ID
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bo Porter, Owner Mr. Peter McClellan, General Manager
Contact Information
Principal: Mr. Bo Porter, Owner
Business Category

ONLINE RETAILER LUGGAGE-RETAIL MATTRESSES SWIMMING POOLS- ABOVE GROUND

Products & Services

Fox Webstores offers the following product(s): airbeds, backyard pools, duffle bags, above ground pools, rubberboats, wave-boards

Hours of Operation
8am-5pm - Monday-Friday
Method(s) of Payment
Credit Cards
Service Area
National
Alternate Business Names
Fox Websites, LLC
Additional Information

Company states they have a 90 day warranty on all Airbeds. This warranty is called a service program and is through the manufacture, Intex. Intex covers any manufacture defect within the first 90 days from date of original purchase. A copy of valid sales receipt, along with pieces of the product, must be returned to Intex and a replacement bed will be sent back free of charge. AirBeds4Less will NOT replace any defective airbeds. If your airbed does not have a manufacture defect and it has been 30 days or less from date of delivery you may return to AirBeds4Less per their conditions. 1. Merchandise must be received in it's original condition and packaging. 2. A 20% restocking fee may apply if product is used, abused or not in re-saleable condition. 3. Shipping cost for returned merchandise is not refundable under any circumstances. 4. A credit would be issued to original credit card used once returned merchandise has been received and conditions met.


Customer Review Rating plus BBB Rating Summary

Fox Webstores has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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