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          Find a Location

          Intermountain Gas Company has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
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            Business ProfileforIntermountain Gas Company

            Natural Gas Companies
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/1962

            Years in Business: 69

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Intermountain Gas Company offers gas utility services.

            Products & Services

            Gas Company

            Business Details

            This is a multi-location business.

            Find a Location

            Intermountain Gas Company has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              4/1/1962
              Years in Business:
              69
              Business Started:
              1/1/1955
              Business Started Locally:
              1/1/1955
              Business Incorporated:
              10/12/1950
              Accredited Since:
              2/1/1962
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              • no expiration date
              Type of Entity:
              Corporation
              Alternate Business Name
              • Intermountain Gas Co
              Hours of Operation

              Primary

              M:
              7:00 AM - 7:00 PM
              T:
              7:00 AM - 7:00 PM
              W:
              7:00 AM - 7:00 PM
              Th:
              7:00 AM - 7:00 PM
              F:
              7:00 AM - 7:00 PM
              Business Management
              • Mr. Scott Madison
              • Mrs. Tracy Verbanac, Consumer Consultant
              • Mrs. Cheryl Imlach, Manager of Energy Utilization
              • Mr. Dan Tillis, Director of Customer Service
              Contact Information

              Principal

              • Mr. Scott Madison

              Customer Contact

              • Mrs. Tracy Verbanac, Consumer Consultant
              Additional Contact Information

              Fax Numbers

              • (208) 377-6097
                Primary Fax
              • (208) 737-6342
                Other Fax

              Phone Numbers

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/08/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              Intermountain Gas charged me a ***** return fee and put a stop to me using my card to pay the bill. 1. Why is it that I can pay all my other bills and it goes straight through immediately but somehow it is the consumer's fault that because your so behind on the times and still using predatory tactics to nickel and dime people, it takes so many days to process a payment? My bill was ***** and you want to charge me *****? Not a chance. 2. Why would you prevent me from using my card that I have used for over a decade? You don't want me to pay the bill? What are you the mafia, is this an attempt to tack on late fees? Remove the return fee, we all know its predatory and absurd. You might want to unblock my ability to pay or else you wont get paid and if my service is shut off cause you won't let me pay, you will be paying for frozen water lines and any other damages you cause. This is how you treat customers ? Seriously?
              Read More

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mike M

              04/20/2022

              Horrible. I had a large credit balance when I canceled my service, but they added some ridiculous "Budget Billing Settle up" fee so they didn't have to refund what they owed me. Complete thieves who have a monopoly so they can do whatever they want, or else they just shut off your heat.

              Intermountain Gas Company Response

              04/22/2022

              **************** was indeed on Budget Billing. He had carried a Budget Billing credit for quite some time which is not the same as the actual Utility Balance. He had submitted no payments on his account since 11/22/21. Since that time gas charges had accrued monthly on his account with no payments being received. It is important to note that each month the customers statements show the Account Summary which is based on the Budget Billing amount due and the Utility Summary balance which is the actual Utility account balance. Although the Budget Billing balance was still showing a credit of $-110.84 as of 4/18/22 when he closed his account, the actual Utility balance on his account was $41.41 as reflected on his 4/5 statement. When he closed his account we rem eliminated the budget billing credit so that his actual balance was reflected as the $41.41 in gas charges owed. On his final **** on 4/18 there was an additional charge of $15.15 for gas services from 4/5 - 4/18 so added to the $41.41 from his 4/5 billing he owes a total of $56.56.It can be confusing to decipher an actual account balance as it differs from the Budget Billing balance but each month the actual account balance is reflected on the customers statements under Utility Summary. It is also reflected in the Account Balance in the upper right corner as well as under account balance on the payment stub at the bottom.

              Customer Response

              04/23/2022

              It should be understood that IMG's website shows a credit balance up until they magically charged $152 from some hidden ledger that was not visible on my account. This is clearly deceiving and meant to overcharge people after they cancel their account. But you better not dare complain, or they will post half truths and lies about you online meant to discredit you. Then they will post private account and billing information on a public facing website. I'm sure our attorney will find this practice very interesting.

              Local BBB

              BBB Great West + Pacific

              BBB Reports On

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