BBB Business Review
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BBB Accredited Business since
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This company provides direct selling through Scentsy consultants of wickless candles, scent warmers, room spray freshers, car candles and travel tins. The consultants host parties where products are sold or they may be ordered on the companies website.
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A BBB Accredited Business since
BBB has determined that Scentsy, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Scentsy, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 50 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||38|
|Total Closed Complaints||50|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Business ManagementMr. Chuck Thompson, CFO Mr. Eric Ritter, Associate Counsel Mr. Orville Thompson, CEO Ms. Lauri Willis, Customer/Consultant Support
MULTI-LEVEL SELLING CO. CANDLES-RETAIL BUSINESS CONSULTANTS PARTY PLANS - IN-HOME
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview