BBB Accredited Business since

High Desert Harley Davidson

Phone: (208) 338-5599 Fax: (208) 338-5981 View Additional Phone Numbers 2310 Cinema Dr., Meridian, ID 83642 http://www.highdeserthd.com


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Description

This company provides motorcycle sales and service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that High Desert Harley Davidson meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for High Desert Harley Davidson include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on High Desert Harley Davidson
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 26, 1998 Business started: 07/01/2005 in ID Business incorporated 03/01/1980 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Office of the Secretary of State
700 W. Jefferson 203, P.O. Box 83720, Boise ID 83720-0080
http://www.idsos.state.id.us/
Fax Number: 208-334-2282

Type of Entity

Corporation

Business Management
Mr. Mark Dukes, Owner
Contact Information
Principal: Mr. Mark Dukes, Owner
Business Category

Motorcycles - Dealers

Hours of Operation
Monday through Saturday: 9:30AM-5:30PM
Alternate Business Names
Cycle Nuts & Bolts, Inc.

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/29/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was sold a certified pre owned motorcycle with a 12 year old battery. I bought the bike at the end of February, and due to weather conditions had not been riding it. The first trip, over memorial day weekend. As we started off for the second day the bike would not start. We were quite a ways from home but were able to push start it and have the battery tested at a Napa autoparts where it was discovered that the battery had a bad cell and was manufactured in 2004. The year of manufacture of the motorcycle is 2005. Selling a "certified pre owned" motorcycle with a 12 year old battery is negligent at best and should have been caught by the service department when the bike was traded in and never been allowed to go out on the floor.

Desired Settlement: A replacement battery.

Business Response: We are very sorry to hear that you had an issue with the battery on your 2005 Harley-Davidson Sportster. The vehicle was purchased on 2/20/2016, and you claim that it wasn't ridden until 5/30/2016 because of weather conditions. I verified that the battery and the charging system tested good, and that we installed a battery tender lead to the vehicle during it's safety check. Over ninety days have passed since the purchase of the vehicle, and it was never ridden? In addition if this were the case, why didn't the battery tender lead get used? Unfortunately batteries do fail, and bikes are sold "AS IS," with no implied warranty. If you would like to discuss this in person, I am glad to speak with you and come to a resolution. 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on High Desert Harley Davidson
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)