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BBB Accredited Business since
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This company provides motor sport vehicles including ATVs, Dirt Bikes, Boats, Street Bikes, Watercrafts, and Snowmobiles.
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A BBB Accredited Business since
BBB has determined that Action Motor Sports, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Action Motor Sports, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Kris Wright, President
MOTORCYCLES-DEALERS SNOWMOBILES ALL-TERRAIN VEHICLES BOAT DEALERS GARDEN & LAWN EQUIPMENT & SUPPLIES
Alternate Business NamesAction Motor Sports Motorcycle Mall
1355 E. Lincoln Rd.
Idaho Falls, ID 83401 (208) 522-3050 (208) 529-3410 Directions
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Additional Phone Numbers
- (208) 529-3410(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
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Complaint: I bought a 2010 Polaris razor 800 s from ****** ***** ****** in april 2012 my sales guy was ***** ****** I got the atv home and noticed that it was over heating and that it was haven problems starting I called ****** ***** ****** and ask to talk to ***** ****** the guy I bought it from I told him the problems I was havin and what was goin on with it he asked if I could bring it back but I was not able to do to work he told me no big deal I have a guy coming down that way tomorrow ill have him pick it up let me call ya right back with what time he'll be down well two hours went by and no call back from ***** so I called him and got a voicemail I went ahead and left him a message so a couple days go by and still no callback so I once again called ***** well after 20 calls to ***** and in witch him never returning my calls the atv stop running all together in July 2012 After I had only put 500 miles on the atv in a 4 months time from the original miles when I bought it I had started going throw a divorce so now the atv became last thing on my mind after everything was done and over with the divorce In April 2013 a year after I bought the atv I took the atv to a Polaris dealer in my hometown to have the computer read they looked into the motor as well they told me that the motor had dirt in it and that it's shot so I loaded it back up and called ****** ***** ****** bein that it only had 500 miles on it from day that I bought it I talk to *** and *** told me that he would have some one down the next day and that they could pick the atv up they picked it up and took it to ****** ***** ****** in Idaho falls were they took it apart and found what the problem was and how much it would be to fix I called and left a message for the owner of ****** ***** ****** of Idaho falls ***** ****** witch just happens to be ***** ****** brother well after havin a call into ***** he to would not return my call to talk about the issue I had from day one with my atv my grandpa don Mayes and his friend **** ***** buy a lot if atvs from action my grandpa said he will not do business with action no longer as well as myself I will go to ******* ***** ****** for now on not happy with the service of the owner ***** ****** and as well as the sales guy ***** ****** *****'s brother I was told there is a reason ***** is no longer there do to problems like this now I'm stuck payin 1073.20 dollars for some new parts that I fell should not be coverd up by ***** for his brother if your running a business and something happens like this you should not cover stuff up to save someone else's butt you should fix the problem because maybe just maybe if ***** would have called me back this problem could have bein prevented and I now would not have to be comin up with money to fix it when the problems was there to begin with on it and only took a turn for the worse when it hit the 500 miles.
Desired Settlement: I put on it 9800 for a atv from action and ya only get 500 miles out of it for 9800 and then a year latter ya got to dump 1073.20 into it do to a stupid sales guy not doin his job
In response to the customer complaint ID *******
The customer purchased a used 2010 Razor on April 23rd, 2012. At the time of purchase, he was offered an extended warranty but declined and signed the as-is declaration on his bill of sale. We have no record in our phone messages from April 2012 until one phone call to **** ****** in April of 2013, which was returned by ** McKnight , the General Manager, because **** was out of town. When **** returned, he talked with ** about the customer and what they should do. ** had already spoken with the customer and had in fact sent a technician to pick up his Razor. It was obvious upon inspection that the Razor had not had the air filter serviced or cleaned since it left Action the previous year.
In the owner's manual it states that the air filter should be cleaned after every ride to avoid engine damage. We have included pictures of the filter, intake and throttle plate showing excessive amounts of dirt that had entered the engine through a completely dirty air filter. While we regret that our customer had this problem, it was in no way a result of anything done at Action Motor Sports.
***** left his employment with Action Motor Sports in 2012 to pursue his own business. He was one of our best salespeople and had an impeccable reputation for taking care of his/our customers. I can only speculate that there was either no problems with the Razor for the first 500 miles and then after not properly servicing the Razor, our customer started having problems and tried at the time to call ***** on his personal cell and was unable to reach him. We never received a call or had the Razor in our service department until this spring when we received the call and immediately responded by picking it up the following day. We have offered our customer a significant discount to repair the motor on his Razor as a goodwill gesture to help him with the repair. He is having us repair the Razor now and seems very satisfied with our help. We hope that this will resolve this customer complaint.
Problems with Product/Service
Read Complaint Details
Complaint: In mid July, my Honda motorcycle broke down near Arco, ID. I had AAA transport it to Action Motor Sports, the nearest large Honda dealership, for repairs. The staff were very friendly and accommodating, and it became apparent that the fuel pump was dead. Because American Honda did not recognize a Canmodel I as it is not sold in the US, Action could not get parts. I left the bike and flew back to Canada. None of this is Action's fault - but rather a Honda issue.I came back the following week with the new fuel pump, and my car and trailer. Because the Action technician had the bike apart, I asked to have the job finished with the new pump. Several hours later, the technician working on the bike came out of the shop to tell me that the new pump leaked, and that he would require a new gasket to seal the leak. I had been told by the parts department manager in Edmonton that the gasket was reusable, and hadn't brought one with me.The technician put a small amount of gas in the tank, and showed me the leak -- which was along one edge of the pump. I asked to have the bike put together, and we loaded it on the trailer for the 15 hour drive home.My dealer was busy, so I took the new gasket (which looked exactly like the old one)and reinstalled the pump at home -- a simple job. The pump still leaked, so I took the motorcycle back to my dealer (Honda Extreme in Edmonton) and left it. They called me the following week. The tank still leaked, and they found that the mating surface on the tank was dented. Someone, their technician said, tried to pry the pump out and dented the tank. TanksThere was only one tank available in Canada, so that was ordered, installed, and the bike runs like new.My issue with Action Motor Sports is that I paid 1 1/2 hours labor for the work they did, and then another $ 840.00 (CDN)for the new tank and its installation.I have emailed Action Motor Sports, and sent a letter, but have had no response. The tank did not leak when the bike came in, and did when I left.
Desired Settlement: I would have liked to have been contacted by Action Motor Sports. I would also like a refund on the bill from them, as essentially I paid to have my motorcycle damaged. As for the cost of the further repairs, I would at least like some kind of compensation.It's a shame that my contact with this firm, largely staffed by friendly, helpful people ended in such an expensive and unnecessary repair.
Ths k you very much for your reply. I hope that you noticed in my letter and report to the BBB that I was very pleased with the friendly, helpful, nature of your staff and all that they did for me. That was never the issue, and the problem with parts was an American Honda / Honda Canada issue, and nothing to do with either your dealership or Honda Extreme in Edmonton.
Mike at Action Motor here. I have a copy of an email here from you that troubles me. If you honestly feel you have been wronged by my shop and or technicians work I would love to hear from you. It sounds like you have had quite the ordeal after you left here, which is truly unfortunate and saddening to hear. I honestly thought we tried very hard to make your visit here as painless as possible, as we dropped everything to try to help you when you arrived and when you came back with parts. If I am wrong, or could have done more I am always open to honest criticism. As for the problem with your tank.....is it possible my tech damaged your tank...sure. no one is perfect and accidents do happen. But I honestly and truly am doubtful as my tech is very, very good at what he does and has had to due this repair on multiple road bike of all makes and models. But however this being said does not make it impossible. Is it possible to get a picture of the damage?? I would at least love to have a phone conversation or reply to this email. You have a fantastic bike and I am glad to hear it is running well for you. thanks again so much for stopping by on your trip.
Action Motor Sports