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BBB Accredited Business since
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This company provides lawn maintenance services.
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A BBB Accredited Business since
BBB has determined that Perma Green meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Perma Green include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Brian Pooley, Owner
208 W. 40th St.
Garden City, ID 83714 (208) 639-1017 Directions
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Additional Phone Numbers
- (208) 639-1017(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I was quoted $40/hour totaling approximately $140 for four hours, but billed $605 for four hours.
Desired Settlement: I want to be charged $40/hour. Crew arrived approximately 8:30 and left a bit before noon.
Business Response: As you can see from my original bid that the labor rate was $45 per man hour with an approximate time of four hours. There is clearly a $50 disposal charge as well. When *** called back to confirm this service she added topsoil to be added to the bed as well as removing a shrub in the front of her house. Both services would have added time to the original job. The customer is correct that the guys started on 5/20 at 8:30 am and finished at 12:10 pm. The customer fails to mention that there were three employees on her job totaling eleven man hours. The topsoil was billed at a total of $50 with no delivery charge. There is a mistake on the disposal charge, my proposal showed $50 and the customer got charged $60. So as a result of my investigation it looks like we overcharged the customer $10, which I changed as of now. The new total is $595 for the work that was done.
Read Complaint Details
Complaint: While we are not dissatisfied with the performance of the Perma Green labor crew we are very disappointing in the treatment we received involving a price agreement with the owner/management of Perma Green. We have never used a yard scaping company to service our yard prior to this home and were unfamiliar with the pricing policy. We know only what they told us. When we inquired with management as to how much fall leaf removal would cost, we were given a price of $45 per hour. Estimating that, with the number of trees we had, it would take about 3 to 4 hours to complete. When we received the bill it was for 7.5 hours. Upon further inquiry with office staff we were told that they were billing us $45 per hour PER PERSON. While this is justified for the amount of work it involved, we were confused when the PER PERSON factor was brought up. We paid the original amount agreed upon and made several attempts to speak with management, but he never returned any of my 4 or more phone calls to resolve the matter. We were ignored and the outstanding amount of $168.75 continued to be billed to us over the next few months. I fail to understand, why he couldn't at least apoligize for the misunderstanding. Perhaps if he had, we would have just paid the bill and not filed this complaint. He was highly unprofessional and I would say even child-like for failing to address a consumer complaint.
Desired Settlement: We did not wish to get turned over to collection for this unpaid balance because we ALWAYS pay our bills. But I would like to be reimpursed for the disputed amount of $168.75.
I apologize for taking so long to get back to you; I have been very busy with snow this
As you probably know we have held your final payment until a satisfactory agreement