If yes, click here to login.
BBB Accredited Business since
Phone: (208) 323-8002 PO Box 4945, Boise, ID 83711
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company provides lawn, tree, fertilizer, weed control, tree spraying, sprinkler repair, and sprinkler start up/blowout services.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Barefoot Lawns meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Barefoot Lawns include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeremiah Long, Owner
Service AreaThis company serves the Treasure Valley.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
PO Box 4945
Boise, ID 83711 (208) 323-8002
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: BBB:We contacted Barefoot Lawns in June of 2014 to provide service to our vacant property that we have for sale. They performed this service on June 20, 2014 and we paid that associated invoice on July 15, 2014 ($234.00). We only requested this service.On December 5, 2014, unbeknownst to us a specialist from Barefoot Lawns came out to our vacant property (without notice) and provided a Fall Fertilization service. Since no one was in residence at this address no one was available to authorize this service nor did anyone from Barefoot Lawns call to confirm that we wanted or authorized this work (our phone numbers have not changed). In showing this invoice to my wife, since she arranged the initial service, she was upset in that she did not expect this bill nor recall any agreement to an ongoing service. I followed up with ***** at Barefoot Lawns by phone on December 9th and told her that we did not agree to or authorize this service. I told her we we were asking for a credit or for Barefoot Lawns to withdraw this invoice. I told her my wife was upset about it and that was why I was calling. She agreed to look into it.***** called me back on December 11th and informed me that we were loaded into their computer and apparently my wife authorized the service. I asked her why they had not called first (which would have voided this situation) and she told me that this request was not loaded into the computer. At this point the conversation deteriorated and now I am mad. What I am hearing from ***** is that all of this was our fault. I repeated to her our request that we did not feel responsible for Barefoot's unauthorized service visit and we wanted the invoice withdrawn. She told me she was not authorized to make that decision. I asked her to talk to whoever was authorized. She agreed to do so. After 10 days I had not received a follow up from Barefoot lawns so I mailed a formal letter requesting a credit on December 22nd. On December 31st we received an email statement from them requesting payment with a new due date of January 17th. This bill is only $79.00 but this has become an issue in principle. How is this company able to claim we have an agreement when neither my wife are I are have consciously agreed to one. How is it that it is our fault that we did not have a call first notice in their computer entry? Barefoot Lawns appears to have no interest in addressing our complaint. That is why we have come to you.We await your response.*************** * **** ************* ***** ************
Desired Settlement: We have made 3 request so far to have them credit or cancel this invoice.We did not request or agree to this recent service or allow them free access to our property beyond the initial service in June 2014.They also need to re-evaluate their practice of assuming that on client service visit is an authorization to an ongoing agreement.We are still insisting on a credit/cancellation.
As explained to*** and **** ******,
Better Business Bureau:
In response to ******* last statement about our service and the additional complaint about seeing no change in the front lawn.
The front lawn was treated at the same time as the back, which is why I find it interesting that we are just now hearing about the front lawn not looking as good as the back. We do our best to provide the best customer service we can. **** called on 6/19/2014 for a quote, upon which the owner went out that same day to provide her with the quote. We were then out the very next day to perform the services. That cost is based off the square footage and it is a large property which translate to a larger cost. We heard nothing about the lawn not looking good until now and there could have been many factors as to why. All that was needed from her was a phone call from her and the owner would have gone out at no charge to investigate. This is done for all customers regardless of how many services they have.
The fact that we did not call her about the final service being done has nothing to do with a lack of customer service. It was not requested that we call before the service was done at the property, **** had signed up for the three services, there was nothing else to explain. We try to meet the needs of our customers; some require or ask us to call so they know we are coming, others have no interest in knowing prior to a service being done. If the request had been made at the time **** had signed up for the services, a call would have been made. It is not poor customer service to not respond to someone who is not an authorized user on the account.
|7/29/2014||Problems with Product/Service | Complaint Details Unavailable|