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BBB Accredited Business since
Phone: (208) 323-8002 PO Box 4945, Boise, ID 83711
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This company provides lawn, tree, fertilizer, weed control, tree spraying, sprinkler repair, and sprinkler start up/blowout services.
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A BBB Accredited Business since
BBB has determined that Barefoot Lawns meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Barefoot Lawns include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
Phone Number: (208) 334-3233
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeremiah Long, Owner
Service AreaThis company serves the Treasure Valley.
PO Box 4945
Boise, ID 83711 (208) 323-8002
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: This company came and sprayed my flower beds this year And I did not contact them to do so .They have sent me bills saying its now going to collection Last Year This company was to give me an estimate on sprinkler repair they then gave me amount of repair and I paid this bill last year . But they State there bills say Unless you call and cancel our services we come back the next year .They stated they called left a Message on my phone and they did not and they claim they knocked and rang door bell I saw or heard No One Now I am getting these Letters Threating my credit . I paid them $500.00 last year and thought I was DONE with them ****** ******* is filing this claim on my behalf her home number is ************ I feel they are taking advantage of me as Im 86years old and handicapped I did pay this last week as I don't want my credit blemished or any more threating collection letters plus any more added fees they want to charge me
Desired Settlement: I feel they need to Refund me my $100.00 I just paid Per Laura at this company if paid in 30 Days they would remove the $6.00 fee I did not speak to anyone to spray anything I have had another Business for Years now
I would like to start off by saying that this account has been marked as paid in full, interest was written off as was the agreement per ****** our Account Manager, and the account cancelled so she will not receive any further contact from us. She originally contacted us last year to do a sprinkler repair and while we were there performing that service, asked for a quote to spray her flower beds. She was quoted $100 to spray all the flower beds, she agreed to that price/service so they were sprayed on July 1, 2014. We do not have written contracts and therefore on all paperwork (ie invoices and statements) it clearly states "For your convenience, service continues from season to season. For a change in service, please call our office". We never received a call stating that she did not want her flower beds sprayed again so the service was renewed. The technician called her on March 17th, the day before the service was scheduled to be done, to let her know we would be out the following day and left a message. The following day, upon arriving at the property to perform the service, knocked on the door before anything was done, to let her know we were there, but there was no answer so he proceeded with the spraying. On March 18th our office received a phone call from ***** stating that she did not authorize the service and that she didn't want it. Our office staff informed her that the service was renewed because our service is continuous unless we are notified of a change, which we were not. A final demand letter for payment was sent in June and on the 16th a call was received from her daughter ****** wanting to discuss the bill. Our Account Manager, ****** returned the call and once again reiterated that services are continuous unless notified and that there were two attempts made, unsuccessfully, to contact her before the service was performed. ****** said that ***** did say she had a message but that she said she didn't listen to it and that her mother doesn't answer the door unless she calls someone (family) first, which is why she didn't answer the day the service was done. Laura then spoke with me about what we could do and I agreed that if the balance was paid in full by the end of June that we would write off the interest that had accrued on the account. A check was received on June 30th, the interest was written off as was the agreement, and the account has been cancelled with a $0.00 balance. We in no way were taking advantage of the elderly, our policy is the same to each and every one of our customers, services are continuous from season to season unless we are notified otherwise.
Problems with Product/Service
Read Complaint Details
Complaint: BBB:We contacted Barefoot Lawns in June of 2014 to provide service to our vacant property that we have for sale. They performed this service on June 20, 2014 and we paid that associated invoice on July 15, 2014 ($234.00). We only requested this service.On December 5, 2014, unbeknownst to us a specialist from Barefoot Lawns came out to our vacant property (without notice) and provided a Fall Fertilization service. Since no one was in residence at this address no one was available to authorize this service nor did anyone from Barefoot Lawns call to confirm that we wanted or authorized this work (our phone numbers have not changed). In showing this invoice to my wife, since she arranged the initial service, she was upset in that she did not expect this bill nor recall any agreement to an ongoing service. I followed up with ***** at Barefoot Lawns by phone on December 9th and told her that we did not agree to or authorize this service. I told her we we were asking for a credit or for Barefoot Lawns to withdraw this invoice. I told her my wife was upset about it and that was why I was calling. She agreed to look into it.***** called me back on December 11th and informed me that we were loaded into their computer and apparently my wife authorized the service. I asked her why they had not called first (which would have voided this situation) and she told me that this request was not loaded into the computer. At this point the conversation deteriorated and now I am mad. What I am hearing from ***** is that all of this was our fault. I repeated to her our request that we did not feel responsible for Barefoot's unauthorized service visit and we wanted the invoice withdrawn. She told me she was not authorized to make that decision. I asked her to talk to whoever was authorized. She agreed to do so. After 10 days I had not received a follow up from Barefoot lawns so I mailed a formal letter requesting a credit on December 22nd. On December 31st we received an email statement from them requesting payment with a new due date of January 17th. This bill is only $79.00 but this has become an issue in principle. How is this company able to claim we have an agreement when neither my wife are I are have consciously agreed to one. How is it that it is our fault that we did not have a call first notice in their computer entry? Barefoot Lawns appears to have no interest in addressing our complaint. That is why we have come to you.We await your response.*************** * **** ************* ***** ************
Desired Settlement: We have made 3 request so far to have them credit or cancel this invoice.We did not request or agree to this recent service or allow them free access to our property beyond the initial service in June 2014.They also need to re-evaluate their practice of assuming that on client service visit is an authorization to an ongoing agreement.We are still insisting on a credit/cancellation.
As explained to*** and **** ******,
Better Business Bureau:
In response to ******* last statement about our service and the additional complaint about seeing no change in the front lawn.
The front lawn was treated at the same time as the back, which is why I find it interesting that we are just now hearing about the front lawn not looking as good as the back. We do our best to provide the best customer service we can. **** called on 6/19/2014 for a quote, upon which the owner went out that same day to provide her with the quote. We were then out the very next day to perform the services. That cost is based off the square footage and it is a large property which translate to a larger cost. We heard nothing about the lawn not looking good until now and there could have been many factors as to why. All that was needed from her was a phone call from her and the owner would have gone out at no charge to investigate. This is done for all customers regardless of how many services they have.
The fact that we did not call her about the final service being done has nothing to do with a lack of customer service. It was not requested that we call before the service was done at the property, **** had signed up for the three services, there was nothing else to explain. We try to meet the needs of our customers; some require or ask us to call so they know we are coming, others have no interest in knowing prior to a service being done. If the request had been made at the time **** had signed up for the services, a call would have been made. It is not poor customer service to not respond to someone who is not an authorized user on the account.
|7/29/2014||Problems with Product/Service | Complaint Details Unavailable|