Business ProfileforAir Control Heating & Air Conditioning, Inc

With this company for 15 years maintaining heat/ac system, paid for their maintanence program ie spring/fall ck **** Old system wore out Dec. 2023. Spoke with *** on 11 Dec about a new system. He had ***** in *********** call me within the hour to set appt at my house to determine proper system. He came 12 Dec. We discussed his recommendations, SEER ratings, efficiency, gov. regulations. Minimum Seer is 14 & upwards of 20. I decided on 16, he tho't that to be ok. He wrote up the Agreement, for Air Hauler Goodman3 1/2 ton 20 kw energy rating 100% ;Heat Pump Goodman3 1/2 ton energy rating 16 SEER, got install time scheduled next morning 13 Dec. I said ok, paid the man. Installers came 13 Dec, electrician got permits, came, wired everything. Next day, technician ****** came to install thermostat &check operation of system, a couple hours. A week later he came back for further fine tuning, another couple+ hours. Jan. 2024, I receive the Registration Certificates from *******. The model desc. for Heat Pump reads 15 SEER. RED FLAG! Thur. 18 Jan. 2024, I called *****, who sold this to me. Of course, had to investigate, would call me Fri or Mon. Did not hear from him Fri. On Monday, 22Jan, I checked the yellow rating sticker on the heat pump, it reads 14.5-15.2. I called ***** at 11:59AM, he said he would get back to me later in day, did not hear from him. I called him Tue &he was working with supplier to determine who is going to have to pay to get this mistake corrected. Mon. 29 ***** talked to *** at the office, he would get with *****. *** did call Tue, 30 Jan stating they would be out to install 16 SEER in AM Mon. 5 Feb. I called Mon to verify appt &they are looking for a unit. *** called later & saying ******* no longer makes a 16SEER unit, so would I keep the 15SEER unit &they would refund me the $986+ and 2yrs free maintanence. I agreed to that, however, I HAVE NOT RECEIVED THIS REFUND. Called on 13 Feb & told should get next week. Waited that week &the next week. Called office on 29 Feb &told by ******* in Accting she had to get approval from owner who was coming into office next day. She took my phone number to call me back, did not get call back.