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BBB Accredited Business since

American Health Value, LLC

Additional Locations

Phone: (208) 331-0676 Fax: (208) 331-2651 View Additional Phone Numbers 671 E Riverpark Ln Ste 100, Boise, ID 83706 http://www.americanhealthvalue.com View Additional Web Addresses


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Description

This company provides full service health savings accounts service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Health Value, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Health Value, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on American Health Value, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

BBB file opened: January 16, 2013 Business started: 12/12/1995 in ID
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Fran Flores, Director of Ops
Contact Information
Principal: Mr. Michael Berry, President/CEO
Business Category

HEALTH SAVINGS ADMINISTRATORS FINANCIAL SERVICES

Hours of Operation
Monday through Friday: 7AM-5PM
Method(s) of Payment
Cash, Credit Card, Check
Service Area
National

Customer Review Rating plus BBB Rating Summary

American Health Value, LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 671 E Riverpark Ln Ste 100

    Boise, ID 83706 (208) 331-0676 (800) 914-3248

  • PO Box 8063

    Boise, ID 83707

This survey does not collect personally identifiable information
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: American Health Value has recently took over the service of my HSA. My husband and I have called numerous times asking for someone to help us with establishing ACH connections to our accounts. We were told they would look into it and call us back. We have never received a call back even after leaving further messages. Since they no longer permit us to mail a contribution to our HSA, I must be permitted to link a checking account to perform the ACH.

Desired Settlement: I want the system to permit me to link my checking account.

Business Response: We first heard of the problem today.  We immediately investigated the issue and contacted the consumer immediately.  Since our custodial bank transferred the accounts to a new custodial bank, it created confusion and a huge backlog of calls we were dealing with.  We're not sure who they spoke to, but were given erroneous information that they could no longer make account deposits with checks.  We have always been able to process checks into their account and will continue to do so.  They can also set up an electronic funds transfer if they choose to.  We have provided everything they need to maintain their account.