BBB Business Review

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This Business is not BBB accredited

LiveWell, LLC.

Additional Locations

Phone: (208) 336-1127 Fax: (208) 342-7836 View Additional Phone Numbers 106 N. 6th St., Ste. M5, Boise, ID 83702 View Additional Email Addresses View Additional Web Addresses

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This company provides health and diet products.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for LiveWell, LLC. include:

  • 80 complaint(s) filed against business

Factors that raised the rating for LiveWell, LLC. include:

  • Length of time business has been operating
  • Response to 80 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

80 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 29
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 35
Total Closed Complaints 80

Customer Reviews Summary Read customer reviews

5 Customer Reviews on LiveWell, LLC.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: July 30, 2012 Business started: 07/14/2011 in ID
Type of Entity

Limited Liability Company (LLC)

Contact Information
Principal: Mr. Rick Anson, Owner
Business Category


Hours of Operation
Monday through Friday: 8AM-5PM
Method(s) of Payment
Cash, Credit Cards, Check
Refund and Exchange Policy

Terms & Conditions By placing an order, you agree to the terms and conditions set for the below. Please read through these terms carefully before placing your order and print a copy for future reference. Please also read our Privacy Policy regarding personal information provided by you, which is incorporated herein by reference. This Agreement is between LiveWell LLC ("we") and you ("you" or "Customer") This Section sets forth the terms and conditions which apply to the use by you of the Company Sites (as defined below) and any other subscription product or service offered for sale by LiveWell LLC and/or its affiliates (collectively, "Company "). The right to use any product or service offered by Company is personal to you and is not transferable to any other person or entity. Company reserves the right to make changes to the Company sites, policies, and these Terms at any time without notice. By using, accessing or ordering products from this Website, you hereby agree to all of the following terms. Our Customer Service Department is open: Monday through Friday 8am-8pm, Saturday through Sunday 10am-4pm MST (208) 336-1127 1. Use of the Company Sites The Company Sites contain links to other Web sites, resources and advertisers. Company is not responsible for the availability of these external sites nor does it endorse or is it responsible for the contents, advertising, products or other materials made available on or through such external sites. Under no circumstances shall Company be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to a user in connection with the use of or reliance on any content, goods or services available on such external site. You should direct any concerns to such external site's administrator or webmaster. 2. Disclaimer of Warranty; Limitation of Liability Company neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement on the Company sites, nor for any offensive, defamatory or obscene posting made by. Under no circumstances will Company be liable for any loss or damage caused by your reliance on information obtained through the content on the Company sites. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the Company sites. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content, including but not limited to financial, health, or lifestyle information, opinion, advice or other content. 3. Indemnification. You agree to defend, indemnify, and hold harmless the Company, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from Your misuse or inability to use the Website, or Your breach of any of these terms and conditions of this Agreement. We shall promptly notify you by electronic mail of any such claim or suit, and cooperate fully (at Your expense) in the defense of such claim or suit. If we do not hear from You promptly, we reserve the right to defend such claim or suit and seek full recompense from You. 4. Purchasing Products / Auto-Ship Program You will receive free RUSH shipping with all paid offers. If you choose the LiveSkinny Trial System, you will be billed an initial $4.95 for RUSH S&H and shipped an introductory 30 day supply, yours to try for 14 days. Should you decide you do not want to continue with the LiveSkinny Trial program, simply contact customer service to cancel within 18 days from the date of purchase. Should you decide to continue with the LiveSkinny Trial program, your card will be automatically billed the second installment of $65.00 for the introductory 30 day supply. 30 days after your initial purchase date, and every 30 days thereafter until you cancel, you will be billed the low LiveSkinny member price of only $69.95, and shipped a fresh 30 day supply of LiveSkinny. The 90 Day Challenges are a one-time billing ($90 or $149) and shipment, and not part of the auto-ship program. Orders are usually shipped the day after the order is placed (except that orders placed Saturday-Sunday will be shipped the following Monday). If you purchase the 30 Day Water Bottle System your card will be billed an initial $49.95. 30 days after your initial purchase date, and every 30 days thereafter until you cancel, you will be billed the low LiveSkinny member price of only $49.95, and shipped a fresh 30 day supply of LiveSkinny. We offer a 30 day money back guarantee on all orders unless you are in the ongoing trial program. Please call us for a refund less a processing fee once you follow our RMA return policy properly. If you are unhappy with the product for any reason, or to cancel automatic delivery and billing, you must call us at (208) 336-1127. 5. Shipping. Our standard ground shipping takes from 3 to 4 business days within the continental United States. Rush shipping within the continental United States is processed within 24 hours (excluding weekends and holidays) and arrives in 2-3 business days. For international orders, we ship via Federal Express or DHL. Generally international shipments take 14-21 business day from day of shipment unless customs causes a delay for some reason. If you have not received your order within 21 days from your purchase date, please call our customer care center to request a reshipment of your order. If you entered the wrong address on our order form and we are forced to reship your package, there will be an additional shipping and handling charge equal to your original order. To manage your order, contact (208) 336-1127 6. Sales and Distribution. Distributor will not sell any product on eBay, Amazon, any of their affiliate's websites or any other auction website or online marketplace. Prices do not include and are net of any foreign or domestic governmental taxes or charges of any kind that may be applicable to the sale, licensing, marketing or distribution of the products. Distributor understands and acknowledges that all sales are final and that they are not entitled to return any product for a refund. Company will not be responsible for any delays or lack of delivery due to customs clearance issues. 7. Cancellation Policy - Cancellations - Billing Errors - Refunds - 30 Day Return Policy: Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully. We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. To inquire on a refund, please contact LiveWell™ at the following: Phone: (208) 336-1127 Customers will receive a single refund per product ordered, and repetitive refunds are not permitted unless the Product, as delivered to you, is defective. The Company reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in the Company's judgment, requests refunds in bad faith. Trial customers who would like to cancel their trial subscription within the 18 day trial period are required to return the remaining unused product and are subject to our Returns policy. In order to process your refund, you must supply us with Your name and delivery address. If you provide us with incorrect information, your refund will be delayed. Returns marked RETURN TO SENDER will not be accepted. Please make sure your RMA number is clearly marked on the front of the package. RMA number is valid for 15 days from the date of issue. Refunds can take up to thirty (30) days to appear on your credit card statement depending on the bank that issued your credit card. If you have any questions about whether a refund has been issued, please call Our Customer Service Department at (208) 336-1127. Billing Errors: If You believe that you have been billed improperly, please notify Our Customer Service Department immediately. If we do not hear from you within thirty (30) days after such billing error first appears on any account statement, such fee will be deemed acceptable by you for all purposes, including resolution of inquiries made by your credit card issuer. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to us within thirty (30) days of its publication. Returns: We want you to be satisfied with your order. If you are unhappy for any reason, please contact us first to obtain a Return Merchandise Authorization (RMA) number by calling (208) 336-1127. Returned product must be unopened. Returned merchandise should include the vendor packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Items returned without the RMA return number will not be accepted. Product returned as a result of a cancelation during the trial period must include at least the remaining 15 day supply of product in original unopened condition. Returns will not be accepted past the end of the trial on orders that are part of the trial program. Orders returned with a proper RMA number are subject to a $14.95 restocking fee. The 90 Day Challenge has a restocking fee of $24.95, and each additional supplement product added to an order will have a $4.95 restocking fee. Please Note: 1. We cannot process or refund packages marked "Return to Sender." 2. Refunds will be issued to the same credit card that was charged when ordering the product. 3. To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number. 4. RMA number is valid for 15 days from the date of issue. Returned products must be sent to the following address: LiveWell Water Returns Dept. 1109 Main Street, Ste 333 Boise, ID 83702 We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.
Alternate Business Names
LiveSkinny LiveWell Water

Customer Review Rating plus BBB Rating Summary

LiveWell, LLC. has received 3.26 out of 5 stars based on 5 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.