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All American Remodeling & Handyman Services

Phone: (208) 351-9304 Un-Published, Idaho Falls, ID 83401

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Description

This company provides handyman, general contracting, decks and remodeling services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that All American Remodeling & Handyman Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for All American Remodeling & Handyman Services include:

  • Length of time business has been operating

Factors that raised the rating for All American Remodeling & Handyman Services include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on All American Remodeling & Handyman Services
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: June 14, 2011 Business started: 02/22/2011 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
https://secure.ibol.idaho.gov/IBOL/Home.aspx
Phone Number: (208) 334-3233

Type of Entity

Sole Proprietorship

Contact Information
Principal: Mr. Darren Payne, Owner
Business Category

HANDYMAN SERVICES KITCHEN & BATH-DESIGN & REMODELING CONTRACTORS-GENERAL PAINTING CONTRACTORS PATIO & DECK BUILDERS ROOFING CONTRACTORS SIDING CONTRACTORS

Hours of Operation
Monday through Friday: 8AM-5PM
Method(s) of Payment
Cash, Check
Service Area
Southeast Idaho

Customer Review Rating plus BBB Rating Summary

All American Remodeling & Handyman Services has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Complaint Detail(s)

1/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have paid in full for a bathroom remodel done by All American. When the sink was put in, the owner told me that if it didn't work out, he'd just swap out the part at ****** (which they have already confirmed with us both that they will do) and put it in. I already paid him for the $125 in labor costs. I am not responsible for the faulty item and the owner already thought there might be a problem with it. He implied the swap would be done if there was a problem, not if I paid to have the job done again.

Desired Settlement: There is no cost for new parts, per ******, and I already paid for the labor on this. I was told this fix would be made and I would like it be done as quickly as possible at no additional charge to me.

Business Response: Business responded to customer and resolved complaint.

9/25/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Back in May, I hired All American Handyman & Remodeling Services to build a back deck for me. It's a deck with stairs that go into my yard. I was quoted $4800.00, which I paid in two payments, once at the beginning of the project ($2300.00) and once at the end ($2500.00). I paid for new materials and after I paid him the second payment (before I could see the work - he was in a huge hurry for me to pay and seemed very anxious about me having to go pick up a cashier's check; he was insistent that he could not wait long for the payment), I noticed that the boards he used were all cracked. I marked all of the ones that were cracked and took pictures that I can provide if needed. They are cracked all the way through and I'm not sure if they are safe. In fact, one of the steps is so cracked, I'm afraid to step on it. We're so worried about the structure, we won't use it. I spent $4800 on a deck that I don't feel comfortable using. Additionally, the finish work done was so ugly and unprofessional, I don't know if the workers who did this have ever built anything before. There are a lot of gaps in the construction and the handrail is so wide we can't even grip it. I feel that I was taken advantage of because I'm a senior, I'm a woman and I'm a Mexican.

Desired Settlement: I would like Darren to fix all of the broken boards at his expense as soon as possible or provide me with a refund so that I can hire someone who can do the job right to fix the broken boards.

Business Response:

I just returned from California and noticed a complaint from ****
****. **** has been a customer of mine for about a year and I have
done numerous projects for her. I am unaware of any broken or split
boards on her deck. All the materials used were new and I have
pictures of the completed project. Wood can and will split after
installation which cannot be prevented. I am willing to look at and
replace any defective boards to ensure the deck is safe. Please
contact me at ************* so that I can resolve this matter as soon
as possible.

Thank You,
Darren Payne