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BBB Accredited Business since
All American Remodeling & Handyman Services
Phone: (208) 351-9304 Un-Published, Idaho Falls, ID 83401
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This company provides handyman, general contracting, decks and remodeling services.
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A BBB Accredited Business since
BBB has determined that All American Remodeling & Handyman Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for All American Remodeling & Handyman Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
These agencies may include:
Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
Phone Number: (208) 334-3233
Type of Entity
HANDYMAN SERVICES KITCHEN & BATH-DESIGN & REMODELING CONTRACTORS-GENERAL PAINTING CONTRACTORS PATIO & DECK BUILDERS ROOFING CONTRACTORS SIDING CONTRACTORS
Hours of Operation
|Monday through Friday: 8AM-5PM|
Method(s) of PaymentCash, Check
Service AreaSoutheast Idaho
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
Idaho Falls, ID 83401 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I contracted with All American to install an egress window in my basement. As they were close to finishing the city building inspector came by and asked if they had a permit. The answer was no. He also informed them that the window installation was not up to code. They left and after calling them several times they came out and "temporarily" installed the window then installed the window well and back fill. I called them numerous times and got the voice mail. They never returned my calls. Finally I used a friend's cell phone and they answered it. He told me that he had underbid the job and I could use the money I hadn't paid to get someone else to finish it. I had paid one half of the total so I did find someone to finish it correctly without additional cost.
Desired Settlement: Another company will finish it correctly but it does need to be recorded that they stopped in the middle of the job and wouldn't answer my phone calls.
In response to the complaint due to unknown factors at the start of the job and excess time being needed I did not have the employees to complete the project. I do regret having to refund money to the customer to have another company complete the job. However I felt I had no choice being very short handed. The customer was able to get the job finished for less than the amount that I refunded. In fact Mr Sweat did send me a check for $ 200 for the balance after job was completed.