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BBB Accredited Business since

All American Remodeling & Handyman Services

Phone: (208) 351-9304 Un-Published, Idaho Falls, ID 83401


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company provides handyman, general contracting, decks and remodeling services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that All American Remodeling & Handyman Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for All American Remodeling & Handyman Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on All American Remodeling & Handyman Services
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: June 14, 2011 Business started: 02/22/2011 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Contractors Registration Board
Idaho Bureau of Occupational License, Boise ID 83702
https://secure.ibol.idaho.gov/IBOL/Home.aspx
Phone Number: (208) 334-3233

Type of Entity

Sole Proprietorship

Contact Information
Principal: Mr. Darren Payne, Owner
Business Category

HANDYMAN SERVICES KITCHEN & BATH-DESIGN & REMODELING CONTRACTORS-GENERAL PAINTING CONTRACTORS PATIO & DECK BUILDERS ROOFING CONTRACTORS SIDING CONTRACTORS

Hours of Operation
Monday through Friday: 8AM-5PM
Method(s) of Payment
Cash, Check
Service Area
Southeast Idaho

Customer Review Rating plus BBB Rating Summary

All American Remodeling & Handyman Services has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

This survey does not collect personally identifiable information
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contracted with All American to install an egress window in my basement. As they were close to finishing the city building inspector came by and asked if they had a permit. The answer was no. He also informed them that the window installation was not up to code. They left and after calling them several times they came out and "temporarily" installed the window then installed the window well and back fill. I called them numerous times and got the voice mail. They never returned my calls. Finally I used a friend's cell phone and they answered it. He told me that he had underbid the job and I could use the money I hadn't paid to get someone else to finish it. I had paid one half of the total so I did find someone to finish it correctly without additional cost.

Desired Settlement: Another company will finish it correctly but it does need to be recorded that they stopped in the middle of the job and wouldn't answer my phone calls.

Business Response: In response to the complaint due to unknown factors at the start of the job and excess time being needed I did not have the employees to complete the project.  I do regret having to refund money to the customer to have another company complete the job. However I felt I had no choice being very short handed. The customer was able to get the job finished for less than the amount that I refunded. In fact Mr Sweat did send me a check for $ 200 for the balance after job was completed.