BBB Business Review

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This business is not BBB accredited.

Albertson's, Inc.

Find a Location

Phone: (800) 353-9002 View Additional Phone Numbers PO Box 20, Boise, ID 83726 http://www.albertsons.com


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Description

This company provides retail food such as fresh produce, baked goods, frozen goods, deli items, dairy products, general groceries, and beer/wine; they also provide non-food items such as health & beauty products, general merchandise, pet care items, and an in-store pharmacy. Some Albertsons may also have a coffee bar and offer fuel.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Albertson's, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Albertson's, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

52 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 40
Total Closed Complaints 52

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Albertson's, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: October 01, 1956 Business started: 01/01/1939 in ID Business started locally: 01/01/1939 Business incorporated 12/22/1945 in ID
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Board of Pharmacy
800 NE Oregon St Ste 150, Portland OR 97232
http://www.oregon.gov/Pharmacy
Phone Number: (971) 673-0001
pharmacy.board@state.or.us

Type of Entity

Corporation

Business Management
Mr. Kenneth Epley, Manager Ms. Melissa Hebron, Complaint Contact Mr. Bob Miller, CEO
Contact Information
Principal: Mr. Kenneth Epley, Manager
Principal: Ms. Melissa Hebron, Complaint Contact
Principal: Mr. Bob Miller, CEO
Business Category

Grocers - Retail


Customer Review Rating plus BBB Rating Summary

Albertson's, Inc. has received 3.67 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.